sign up to receive grabaseat email alerts. We understand COVID-19 travel restrictions may impact your Airpoints membership. Update your password. At the start of each month*, the earn rate tiers, for Westpac . 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . Will my account be locked if I enter an incorrect passcode? However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. How can I contact you? It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. Pro-tip: For the best Oscar experience, sign in to the website first. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. E2E development and execution of direct marketing strategies . Cuisine and wine. New deals go on sale every day and they are available any time from midnight. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. , category rank is 116, monthly visitors is 223K Please enter username to reset password Username Submit This varies and can be quite random. You can also purchase a Star Alliance upgrade using AirpointsDollars. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. Simply click on the "sign in" button on. .content.header-bottom { padding: 10px 0; Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. Can I use AirpointsDollars to upgrade my booking? You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. display: -ms-flexbox; What happens if I do not have access to a registered mobile or email address? How can I update my personal information and contact details for Airpoints? You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Login - Air New Zealand Internet Banking. This should also be the same name that's on your current passport. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. Learn more about multi-factor authentication. Update your contact information. Lucky for you, we have a few ways to get in touch. Loyalty programme product innovation and optimisation. How can I find out when flights from my city are on sale? Once resolved, call our team to reactivate your account. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Be among the first to hear about the latest offers from grabaseat. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. 0800 352 266. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. What should I do? Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. We can also put your Airpoints account on hold to keep it secure while you investigate. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Over 2,700 flights are booked daily with the help of Airpoints. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Avisworld.com is a Car Rentals website . Benefits include lounge access, priority check-in and extra baggage allowance. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. Your Airpoints number if you have an Airpoints related enquiry. Air New Zealand has apologised after some of its airpoints members have had their information stolen. If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. Elite and Gold members have the exclusive right to gift rewards to nominated people. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. Thank you for your patience. You will need your booking reference and the last name on the booking. You can often make changes to your booking online. Is it possible to have a joint Airpoints account? Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. For further information, or to apply now, visit Westpac or call 0800 888 111. What are grabaseat email alerts? You can click on the button to see a calendar with the exact days when the next best prices is available. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. } You can register for email alerts, bringing our best deals to your inbox each morning. Can I earn AirpointsDollars for a ticket that I have purchased for another person? Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. Just ask "What is my credit balance?" How do Status Points work? We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. Save time with Air New Zealand and earn Airpoints Dollars See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Airpoints help. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. .content.header-bottom { clear: both; It also lets us contact you when required for example if we see odd behaviour on your account. Watching your AirpointsDollars and Status Points add up is easy with your online account. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Compare and book leading operators from taxis and shuttles to limousines and helicopters. Please note: Online Services is not currently available for residents of Continential Europe. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. What happens to my AirpointsDollars if I move away from Australia? } Here are some suggestions to fix the problem. Do update your password regularly. Prices are per person, child discounts do not apply. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. If you have forgotten your username, click here to request it to be emailed to you. or combination of words that is easy for you to remember, but difficult for someone else to guess. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. We think our grabaseat deals are so good that there is no need for child or infant discounts. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Seats are strictly limited - see the online 'counter' for the number of seats left. } You won't need to fill in all your details again. . Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. } We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Can I transfer AirpointsDollars between frequent flyer programmes? .content .usp-content .price-currency { Status Points add up to make you eligible for Silver, Gold or Elite tier status. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. If you want to add a bag to your booking, you can do so here. } TTY users phone 133 677 then ask for1800 132 476. If you are not able to access your account, please get in touch with our Contact Centre. Just because a website starts with https does not mean it's safe. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. See the Airpoints terms and conditionsfor full programme details. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. What to do if you travel under a different name. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. What are the terms and conditions for the grabaseat greenlight deals? If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. I have recently changed my name, how does this affect my Airpoints membership? Don't share your personal information online. At least daily and sometimes more than once a day. Additional phone numbers. Can I transfer my AirpointsDollars to another member's account? 5. 3. Air NZ Booking Assistance: 0800 737 000. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. } If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). See information on how you can use your credit. Visit www.hsbc.com.au or call 1 300 30 8 880. Please note: Online Services is not currently available for residents of Continential Europe. Airpoints Terms & Conditions. .content.header-bottom { display: flex; } A password manager stores all your passwords securely, so you do not need to remember them. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. It prevents others from potentially intercepting the communication between your browser and the website's server. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal.