A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Get startedand submit your resume. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. You reassure customers when delivering product diagnoses and potential solutions. Both full-time and part-time jobs are available. At Apple, were not all the same. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. I guess the one part of the job I didn't look forward to was closing the store at night. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. We will work with applicants to make any reasonable accommodations. Its a secure, shareable credential. . Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Navigate to our course pages through the links below. The work environment for an Apple technical specialist is usually in an Apple Store. Users can demonstrate their competency with two new exams and earn certification from Apple. Your base pay will depend on your skills, qualifications, experience, and location. Copyright 2023 Apple Inc. All rights reserved. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. When a customer needs assistance, you quickly assess their situation. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. When youre authorized or certified in your area of business or expertise, you also represent Apple. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Related: 17 Apple Technical Specialist Interview Questions and Answers. Our training team can help you book training for your organisation or for a third party. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Copyright 2000-2023 MacRumors.com, LLC. This cookie is used by the map which helps visitors to identify and reach the facility. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Customer loyalty and satisfaction is their number one priority. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. And after you've passed an exam, display your verified digital badge on any professional networking site. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. A career as an Apple Technical Specialist can be both rewarding and challenging. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Learn more about the E-Verify program (Opens in a new window) . as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Save someone's day. Theyre so grateful and that feels really good.. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. It lasted 10 days and was always closely monitored by a manager and a store lead employee. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At Apple, were not all the same. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. This can be a very rewarding job, but it can also be stressful at times. Communication skills: Communication skills are essential in any technical role. Copyright Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Discover even more benefits of doing what you love. We draw on the differences in who we are, what weve experienced, and how we think. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Youll need to be flexible with your schedule. The redesigned training has moved to an online, self-paced format. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. This cookie is used for advertising, site analytics, and other operations. You have excellent time management skills and can make decisions quickly. Apple Inc. All rights reserved. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Take proctored certification exams from your home or office. It was a month before any of us would be on the sales floor alone. I also think readers might find the level of diversity among the talent at Apple very inspiring. . Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. By helping Apple maintain strong relationships with customers, you are instrumental to our success. To view your favorites, sign in with your Apple ID. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. It does not store any personal data. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. This interview would be the first of six. Learn more about your EEO rights as an applicant (Opens in a new window) . 50 features and changes you might have missed in macOS Ventura. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. I agree to the. An Apple digital badge represents your achievement in professional training. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. They will also learn about the software and hardware they will use on a daily basis. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Own your learning schedule with self-paced, online courses. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. You may be communicating with other technicians, engineers or managers. The cookies is used to store the user consent for the cookies in the category "Necessary". They may also be responsible for providing support to Apple Authorized Service Providers. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! It was just a few days later when I received my first follow-up call. The mob used the electronics in the store to play music and record their dance routine. Helping customers and providing technical assistance. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Youre supporting people. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. The entire store team benefits from your commitment to providing the best care for customers. The energy on these days rocked my world. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. This cookie is set by GDPR Cookie Consent plugin. Apple is a drug-free workplace. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. You get to work with really creative people. Your work hours will be based on business needs. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Apple certification programs are IT professional certifications for Apple Inc. products. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title A selection of macOS tips to make your Mac life a more effortless experience. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. You reassure customers when delivering product diagnoses and potential solutions. When a customer needs assistance, you quickly assess their situation. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Check your badge on Credly for specific expiration dates. Apple is a drug-free workplace. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Other. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. By helping Apple maintain strong relationships with customers, you are instrumental to our success. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. You can find information about the accommodations request process in the. Title(s) held: My official title was "specialist." You may be communicating with customers over the phone, in person or through email. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Add to Favourites IN-Technical Specialist. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum.