AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. DO NOT give them your payment info, DO NOT sign with them. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Furthermore, it's our goal to make this an efficient yet very simple process. When I called the number to sort things out, the number was disconnected. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. How regus allowed to get away with their hidden automatic renewal. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, They will email you a confirmation of termination and then charge you again. hb```a`` It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Services are billed automatically depending on the customers preference. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Im sorry if you felt the need to escalate this. We offer a number of different membership options. Best regards,Michelle Spire. please give me my refund. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Oh yes. This sub is not for advertisements! On this page, you can first browse which airport lounges are available through this partnership. Well. Horrible Customer Service and Billing Practices! If you were to take direct space or a sublease you would also see these fees in your rent annually. However they denied my request, insisting that I had to pay for another month of service. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! If not, let us think for a moment about the case law. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We hold a pre-authorisation charge of GBP14.75 on all new registrations. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. The quality of Regus office space is good and available services/appliances were reliable. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Get help. Professional rooms for your next training session, interview, or pitch, wherever you need it. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Stay away!! Disgusting behaviour. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. Global Customer Service at Spaces. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. And, as I am moving to another state, it won't be possible for me to continue with the same. Just drop in to a location of your choice whenever you need a place to work. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. This article was previously written by Matt Moffit. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. She basically copied and pasted the same response she has given to other customers about the terms and agreement. In the next paragraph, you should ask the authority for confirmation of cancellation. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. I had a membership for over a year. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. The company left an official comment to this complaint. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Paid for parking online and have now received parking ticket from private company. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. {Contact Details}. Give your team a place to focus, thrive, and grow, while we take care of all the details. Membership: 2.3.1. Required fields are marked *. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. So many people saying the same thing. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Find workspace. Any service that you do not require can be opted out through your online account. No problem, just. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that I only know that I will go TO THE END OF THE EARTH to recoup this cost. Sometimes they don't see my payments and kick me out of the system. Access thousands of business lounges across the world simply turn up and get to work. They are requiring a TWO month retainer, which is almost $4000! Orangetheory has a 30-day membership cancellation policy. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Company Name: Carrie Jaffe or Accurate Assessments of San Diego 0 I would be happy to look into your specific circumstances of your case but havent been able to identify your account. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Please note that depending on your email provider it may take a few minutes . Go anywhere but here, Hi Eric, thanks for reaching out. Save my name, email, and website in this browser for the next time I comment. Michelle Spire If travelling as a couple do we need 2 memberships? Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. The opportunity. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. I have had no regrets having my office here and am committed to staying with them. Lorraine Brule !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Using Solstice Conference to link video call to the equipment in a meeting room. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Man, that would be dirty. Hi Frank, Im sorry that you feel this way. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. This company has the worst customer service I have ever experience in my life. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. This will ensure the agreement ends at the current final date and will not renew further. Assistant Global Customer Service at Regus. If your home club is open, your best source of billing or membership information is to contact them directly . This is not the case. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. First month - $650 For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. The part that upsets me, is that we signed a contract for what we were to pay. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. Without further options, I contacted my credit card company and they put a stop on the payment. Zero customer service, particularly regarding billing. Customer service left me on hold until the company closed then hung up the phone. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Hi Andrew, at least on my Regus account I am not required to have card details entered. Kind regards, Products used:I signed up for a virtual office space. thank you. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. When you sign up for a monthly experience, you are assured that you can cancel anytime. We may have received incorrect data.

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