These models are not designed for use in mobile homes. The digital display makes it simple to set the water temperature. 11kW Model Flow Rate: up to 2.68 GPM. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. Water Connection Size: 3/4 inch. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Why keep 40-50 gallons of water hot when you don't need it? Depress the COOLER button until only the WARM indicator light is lit. Its compact size will leave room for a water softener or extra storage. Close the hot water taps and remove or turn off the circulation pump, if any installed. UNEXPECTED. Open the drain valve on the tank all the way and let the tank drain completely. Inspect the combustion air-inlet and vent systems. If you purchase through referral links on our site, we make a commission at no extra cost to you. The troubleshooting for each of these heaters is a little different as their mode of operation isn't completely the same. Analytical cookies are used to understand how visitors interact with the website. Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. Water heaters are sometimes fickle machines. Close the valve on the cold-water pipe feeding the water heater. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. All Rights Reserved The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. Otherwise, youll need to undergo more expensive installation. link to How to Connect a Generator to Your Tiny House Without a Transfer Switch, Electric RV Water Heater How to & Troubleshooting Guide. Your Air Supply or Exhaust is Blocked. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. It will remind you that it is now time for a service check. Replace the insulation and plastic safety guard and reconnect the electric power supply. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. However, there are a few checks that apply to multiple models and water heater types: Everything requires some maintenance. Heaters in the Encore RMTG series even have an optional maintenance notice setting. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Slightly depress the gas control knob and turn clockwise to OFF position. of cold water before the temperature slowly climbs back up. Draining or flushing a water heater is a form of maintenance. Watertechadvice.com is supported by readers. Make sure the cold water supply is sealed and hot water hose connections are tightened. In the unlikely event of a water leak, it shuts off the flow of water, Control temperature, set Vacation or Away Mode, view energy usage and know immediately about leaks and service alerts from anywhere with built-in EcoNet WiFi Technology and the EcoNet App1, Find out about an issue before theres no hot water with a built-in leak detection system that detects any leaklarge or small, internal or externalin as little as 15 seconds7, More durable than standard heating elements, stainless steel elements deliver longer service life, This coating technology protects the tank and limits the chances of an internal water leak, Enjoy simplified maintenance and easier draining than with a standard plastic drain valve, This upgraded rod helps protect the tank from corrosive minerals in your water, Copyright 2004 - This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. Gas Connection Size: 3/4 inch. Click here to browse our high efficiency tankless water heaters! It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. For standard tank-style (gas or electric) heaters, the procedure is likely to follow these basic steps: Richmond water heaters have a warranty that is specific to your water heater. You can find the steps and the ways on the official site. Make sure the flammable vapor sensor is not blocked or obstructed. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. You can consult your manual, or you can check online. your water heater, especially if you have well water. We do all the time-consuming research and testing for you. Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). How To Fix: Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 This cookie is set by GDPR Cookie Consent plugin. Continue holding down the gas control knob for about 1 minute after the pilot is lit. And it leads to overtemp that makes the device shut off automatically. Hard Copyright 2004 - No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. We use cookies to ensure that we give you the best experience on our website. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. Some are designed for indoor use; others for outdoor use. For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. Corporate Office: 1100 Abernathy Road, Suite 1700 When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. Water Connection Location: Bottom. They make many types of heaters including gas, electric, and tankless heaters. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Close the valve on the cold-water pipe feeding the water heater. Once the pilot flame is established, replace the outer door. RichmondTank Features Low first cost Low venting cost No electricity required Large variety of sizes available Flow rates of 12gpm and up High altitude installations to 10,000 ft Low NOx emissions - some models Click here to browse our residential tanks! The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. Air in gas line- Contact a qualified service technician to purge the air from the gas line. This website uses cookies to improve your experience while you navigate through the website. Richmond makes a variety of water heaters. If there are error codes, troubleshoot to clear the error and fix the issue. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. An ANSI (American National Standards Institute) standard went into effect in July 2003 that will prevent a water heater from igniting flammable vapors outside the combustion chamber. Texas State Board of Plumbing Examiners Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Corporate Office: 1100 Abernathy Road, Suite 1700 In addition, customers report that they were able to receive a replacement water heater straight away when they received a heater with even just a minor flaw. Verify that the wiring to the pressure switch(es) is connected correctly. Low voltage to the water heater. Turn off or remove circulation pumps. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. Calcium and Magnesium are the two minerals that most often cause scaly buildup, Wait 5 minutes to clear out any gas. Water Tech Advice is a participant in the Amazon Services LLC Associates Program and other partner programs, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by referring users to merchant stores. What should you do when you encounter an issue with your Richmond power vent unit? If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. These tanks are built to last with warranties that exceed many from other manufacturers. Flame Failure is generally caused by either a gas pressure problem or an electrical issue. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable. It may be set too low. The knob needs to be depressed to light the water heater. Problem 1: Mineral Buildup Having a Tankless Water Heater Problem, But Unsure the Exact Problem? If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. water (in contrast with soft water) is water with a high mineral content, and The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. "instantaneous water heaters and they have earned that name! They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. use a water softener to slow the buildup. The Richmond Hybrid has a 10-year tank leak warranty and a 10-year parts warranty. may be familiar with the "cold water sandwich." Turn on the gas supply and/or increase the inlet gas supply pressure. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. If that is the case, you need to wait for the water heater to recover after an abnormal demand. The company also has a corporate office in Atlanta, Georgia. As working with gas has the potential to be dangerous, you will need to hire an experienced HVAC technician. If you do not have the hook ups to clean your water heater Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. Verify power supply (120 VAC). its destination, the more noticeable the gap. You can use a vacuum cleaner on the burner and floor shield inside the water heater. 3 Richmond Tankless Water Heater Reviews from Consumers Online, 4 Richmond Tankless Water Heaters Warranty and Customer Service. Atlanta, GA 30328. Get the latest in Richmond Racing news. To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. Richmond Encore Tankless is about one third the size of a conventional water heater. First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. Schedule updates, race results and event photos. When removing anode rode, first make sure the cold water supply is turned off. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. Product Type: Tankless Water Heater. All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. you need a valve bypass kitto assist with the cleaning process. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. Installing gas water heaters is always more complicated. This is located near the top of the water heater. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. water filter, debris can become trapped in this long path if not stopped by Check your heaters power supply. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating elements with brass tops. This helps to protect homes. - YouTube 0:00 / 5:03 I have a richmond encore tankless water heater model RMTGH95DVN. Press and release each of the buttons once. He got his start in the plumbing business working on fixing all types of home improvement issues including water leaks, broken toilets, appliance installation, and more. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. have to be cleaned as often, if ever, but tankless water heaters require more You can also call a qualified and professional service technician. Turn off the power to the water heater for 10 seconds and then back on. Austin, TX 78765-4200 Corporate Office: 1100 Abernathy Road, Suite 1700 Open the drain. This saves space and the cost of venting. Pressure switches- Make sure the pressure switches are not kinked. shower and feel warm water at first, but then get blasted with several seconds If it is, turn ON. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. The following codes for three of the leading manufacturers tankless water heaters is a quick guide to help you diagnose a potential malfunction. Circulates hot water from the heater through the homes plumbing allowing hot water to be ready at the tap when needed. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. Wait 5 minutes to clear out any gas. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. All you have to do is browse through our guides, answers and personal experience documentations to find out what you should (or shouldn't) do when going off the grid. It manufactures its water heaters in Canada, Mexico, and Australia. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. If you find yourself naked and cold at the start of a shower, relax and check a few things, but you might want to get dressed first. Table of Contents1 Top 5 Richmond Tankless Water Heaters2 About Richmond3 Richmond Tankless Water Heater Reviews from Consumers Online4 Richmond Tankless Water Heaters Warranty and Customer Service5 Where to Buy Richmond Water Heaters. You should contact technical support to help you trouble shoot the issue and orderreplacement parts if necessary. If the method doesnt work, you can always contact customer support. Allow several gallons to flush through the discharge line to an open drain. Richmond tankless water heaters are designed as gas-powered, condensing, and non-condensing models, offering great innovative features for efficient water heating. Turn on a hot-water faucet tap (such as a bathroom sink faucet) to allow air into the hot-water piping and prevent suction that hinders drainage. If set too low, adjust the water temperature setting to the desired setting. Check that the ground conductor on the water heater is properly connected. It's not always something you want to do on your day off, but it still needs to be done. It also has a first-year in-home labor warranty. One of them is about adjusting the temperature. in your tankless water heater making it difficult for water to travel through the 99. . Water temperatures above 125oF can cause severe burns or death from scalding. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. They come in different types like gas, electric, tankless, and specialty water heaters. Replace the combination gas control (thermostat). A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Inspect the combustion air-inlet and vent systems. To correct this code, close all hot water taps to reset the unit. Troubleshooting any of these will require the manual for your specific water heater. The best way for you is to go to the official website and find thorough information there. your shower is due to cold water living in the pipes between your water heater Some, There may be some kind of switch that isolates the power. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. No reviews. Check the vent and/or combustion air-inlet systems for obstructions. Just turn off the water supply valve to slow down the flow. To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. 28 results for "Richmond Tankless Water Heater" RESULTS. Just as your car requires periodic maintenance, so does your water heater. EcoNet Wifi Kit Installation Instructions, Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water, with stainless steel condensing heat exchanger, Intelligent electronic controls designed to increase energy efficiency and safety, New! I have a richmond encore tankless water heater model RMTGH95DVN. Some additional features of the 7.0 outdoor model include a digital remote control, the best side-to-side clearance in the industry at inch, and 10 feet of thermostat wire included with the heater. This indicates a wiring error or a high resistance to earth ground. It indicates the water temperature sensor is either open or is short circuited. Connect a garden hose to the drain valve near the bottom of the heater tank. Toggle the ON/OFF switch located on the blower assembly to the OFF position. As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. It has a minimum activation flow rate of 0.40 GPM and an even lower minimum flow rate of just 0.26, meaning youll receive hot water even when the flow is extremely low. In 2015, new efficiency standards were enacted that required many manufacturers to increase the size of their water heaters. Depress the COOLER button until only the WARM indicator light is lit. By the way, this guide won't cover the blinking codes. This can make a difference when registering as well as verifying. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Here are The Facts! FVIR stands for Flammable Vapor Ignition Resistant. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. If you still want to review all the top brands before purchasing, see our overview here. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . It indicates water temperature sensor failure, It indicates Combination Gas Control failure. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. They are small enough to fit almost anywhere in your home. As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. If so, you may need to clean, repair or replace the pilot burner to fix the problem. 929 East 41st St. PO Box 4200 If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. Additional features of this model include advanced self-modulation and external digital thermostat control. FV sensor detected presence of flammable vapors. This is mainly because of the low-input pilot, which reduces the amount of gas that the heaters use when on standby. Tankless water heaters are also called The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. Copyright 2004 - Draining or troubleshooting the water heater is pretty straightforward. Yes, we do. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. Do not use gas control knob to regulate gas flow to burner. If your Rheem tankless water heater shows an error code 00, try restarting it. Rheem error code 03 is found on units with MIC-180 or EZLink. Learn More About The Water Tech Editorial Team. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. Press and release the HOTTER button until the desired setting is reached to increase the temperature. Note that the knob cannot be turned from PILOT position unless pushed down slightly. You need hot waterand peace-of-mind. In addition, they have low-emission burners to reduce fuel needs, making the models more environmentally friendly and cost effective. Drain the heater and clean it. Not only are they highly efficient, but they can also save you money by heating water only on-demand. The RMTEX-18 has two of these elements. It is also safe, using Guardian OFW overheat film wrap. This is another model that is available in both an indoor or outdoor version. Tankless Mid-Efficiency Water Heaters. Contact customer support. However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. Make sure that you clean all parts (tank and all heating elements) thoroughly.

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