They were cancelled prior to our trip in April and I’ve completed every refund request form, contacted them by email and spent hours trying to get a refund - but four months on, I’ve still had nothing. Ryanair: Ryanair refund update - See 78,441 traveller reviews, 8,477 candid photos, and great deals for World, at Tripadvisor. RYANAIR customers were left devastated when the coronavirus (COVID-19) pandemic meant that flights were grounded and holidays cancelled. These emails often read like you have applied for the voucher but you absolutely have not. Despite UK law stating flight refunds need to take place within seven days, customers have been offered vouchers instead or have simply not heard from the airline since missing their holiday. Update 9.30pm Tue 28 Apr: Some Ryanair customers who recently received a voucher have just told us they've had a new email from the airline saying that if they don't use their voucher before the expiry date in 12 months' time, they will receive a full cash refund. As airlines and travel operators process millions of refunds many customers have reported jammed phone lines and a lack of communications, while others are concerned about future travel in the current conditions. However, many customers are still waiting for refunds. For more info see below. Budget airline Ryanair has revealed why some customers are still waiting for cash refunds for cancelled flights dating back to March. Immediate family members defined by Ryanair: Spouse; Civil Partner; Children (including adopted/step children) Parents (including step parents) In response to the COVID-19 virus, Ryanair has been forced to process a number of flight cancellations. “I booked flights in January. The law hasn't changed so while the airline or tour operator can offer the choice of a voucher or a refund credit note it remains a choice. When you subscribe we will use the information you provide to send you these newsletters. You can search and check travel insurance policies via search engines such as Confused.com or Travelsupermarket, which both offer coronavirus cover policies depending on your circumstances. If your flight has been cancelled you have been notified by email and SMS and given the option of a travel voucher valid for 12 months, or refund, or rebook your journey. In their latest refund update, Ryanair has said vouchers and free changes to other flights are being issued for cancelled flights. However this will vary by policy so you will need to take time to speak to the insurer and read the terms and conditions carefully to ensure you are covered. Avoid making big purchases through Paypal if you can.". Ryanair (Image: PA) Ryanair have yet to release any further guidance following the announcement - however it looks unlikely passengers will receive refunds. But you should only travel with people in your support bubble. Rory Boland, Editor of Which? You can unsubscribe at any time. The advice is that policies are out there that will cover you if you enter a local lockdown or if you are medically affected by coronavirus. Miles Brignall. Our. ", "Always pay by credit card if you can and debit card as another option. ... Ryanair customers can apply for a cash refund, which will be refunded in due course, once this unprecedented crisis is over. Answer 1 of 9: I received a full refund from Ryanair on 11th September for Malaga to Liverpool flights on 22nd July. Some people may want to accept a voucher. Sometimes they’ll include recommendations for other related newsletters or services we offer. Part of the town has been designated an air quality management area for almost a decade, Driver accused of failing to stop for police before crashing into parked van at 70mph, The driver was arrested for multiple motoring offences, 'Massive' numbers of coronavirus patients flooding Welsh hospitals, says senior doctor, A consultant endocrinologist says NHS staff are 'stretched to the limit', Pedestrian suffers serious injuries after crash on Cardiff road, The road has been shut in both directions. More info. ", The process works for debit and credit cards if the flight was cancelled. We are making rapid progress in processing refund requests as a result of Covid 19. Since then Ryanair have not contacted the caller, who cannot get through via phone or the website chatbot. Ryanair has issued an update on customer refunds as hope emerges that people may hit the skies again soon. The budget airline has said that it … However, you do not need to accept this offer. We have cleared over 90 per cent of the cash refund … A caller asked the experts about flights from the UK to Berlin and London to Bergerac in France with Ryanair. The holiday cost £240 and the worried caller has recently been made redundant. The budget airline claims that, since the end of July, it has cleared all cash refunds for cancelled flights between March and May and issued more than €750m in cash refunds, vouchers and free moves. Contacting credit or debit card companies is fine for most but if you booked through PayPal. Experts have issued important advice on getting refunds, booking holidays abroad and what to do with voucher offers. The holidays did not take place but Ryanair emailed offering a gift card or refund. explains more about how we use your data, and your rights. The budget airline … Tui, EasyJet, BA and Ryanair update as new countries could be added to the quarantine list It comes after Ryanair also gave an eight to ten week time frame for … A spokesman for Ryanair, said: “We have cleared over 90% of the cash refund backlog before the end of July and are making rapid progress on clearing all remaining refund requests. He advises contacting your credit and debit card provider if you want a cash refund. "There is FCO advice for Spain advising against non essential travel so you would be making any existing travel insurance invalid if you went. You still have that legal right to a cash refund. Ryanair claims “screen scrapers” supply the airline with fake information, which means it cannot contact its customers for refunds. ", "The Ryanair issue is infuriating. Want the best food, film, music, arts and culture news sent straight to your inbox? 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Easyjet, Ryanair, Jet2 and TUI issue big refund update to passengers with Spain holidays booked. Airbnb announces major rule change with risk of legal action against anyone ignoring new guidelines, Ryanair cuts flights to Spain, France and Sweden, Sign up for one of the WalesOnline newsletters, Want the best Welsh news without the ads? Ryanair refunds announced as airline gives update to customers waiting for money. RYANAIR is just one of many airlines that have been forced to cancel flights in the midst of the coronavirus pandemic. Ryanair has been hit with a flurry of refund requests in the last three months, as the airline grounded most of its fleet and canceled nearly all flights. You're going to have to keep refusing these offers if you want to get your cash back.". By. A Ryanair flight to Malaga leaving Cardiff Airport, When you subscribe we will use the information you provide to send you these newsletters. As Ryanair returns to the skies, most passengers are still waiting on their refunds. Martin Lewis offers crucial Ryanair update. Message to all Ryanair Group Airlines Customers Refund Update The processing time for cash refunds is taking far longer than normal as we are processing over 1,000 times the normal volume of cancellations. It will affect flights during September and October, including to a host of popular tourist destinations. Eddie Wilson, CEO of Ryanair, has given millions of travellers an update as to when they will receive their refund claims for flights which were impacted by coronavirus. Our. The budget airline has confirmed that it … RYANAIR flights have returned to the skies in recent weeks after months of planes being grounded amid the coronavirus pandemic. Holidaymakers would rather scrap trip overseas than be forced to wear face covering, Virgin Atlantic could 'run out of money' by end of September, Topshop will not reopen its major Cardiff store, The future of the store has been in doubt since owner Arcadia fell into administration in November, All the things that are being planned to transform Swansea's treasured parks and green spaces, The city boasts some of the most stunning spaces steeped with their own special history. Part of the town has been designated an air quality management area for almost a decade, Driver accused of failing to stop for police before crashing into parked van at 70mph, The driver was arrested for multiple motoring offences, 'Massive' numbers of coronavirus patients flooding Welsh hospitals, says senior doctor, A consultant endocrinologist says NHS staff are 'stretched to the limit', Pedestrian suffers serious injuries after crash on Cardiff road, The road has been shut in both directions. Ryanair issues update on refunds to passengers with Spain holidays booked. The BBC Sounds Moneybox show asked experts everything you need to know about booking a new holiday and getting a refund on holidays that you may have missed during coronavirus. “Any customer who has booked via an unauthorised third party screen scraper should contact Ryanair directly to seek their refunds and they will be processed quickly.”. ... Ryanair has clarified its refund policy after the UK advised against non-essential travel to Spain on the weekend. Ryanair refunds - company issues update on customers getting money back The airline is now operating around 1000 flights after resuming its operation from July 1 birminghammail explains more about how we use your data, and your rights. It comes as the airline is set to cancel up to another 350 flights over the next two months amid Covid-19 restrictions. The amount was £263 which included priority boarding and seats in row 3. It is a fast changing situation.". McDonald's new McNuggets won't be around for very long, here's when you can get your hands on them, The legendary doorman people knew as 'Geez' who sorted out nightclub's drug problem, Lawrence White brought things under control at one of Swansea's legendary nightclubs, which had been plagued with issues, M&S New Year Dine In for two returns today for just £15, The infamous M&S Dine In meal deal is back with delicious options for New Year's Eve, KFC Vegan Burger finally returns to menus but only for a limited time, KFC has announced the nationwide return of the Vegan Burger. Jill says: "If the flight went ahead you are not due your money back and you would have to go to your insurance.". “I will make a point of never flying with them again after this, even if it means I end up paying more.”. All Ryanair aircraft are fitted with HEPA air filters (High Efficiency Particulate Arrestors), which remove particles in the air, down to the size of microscopic bacteria and virus clusters with an efficiency of better than 99.99% and interior surfaces are disinfected every night with chemicals, which are effective for over 24 hours. Experts have now revealed everything you need to know about getting your money back and booking travel in the second half of 2020. Ryanair today (Wed 20 th Sept) provided an update on its progress at working through the cancellation of 2,100 of its 103,000 flights over the next 6 weeks as follows: – All 315,000 customers received email notices on Mon 18 th advising them of their flight changes and offering alternative flights, refunds and EU261 notices. Areas across the UK such as Leicestershire, Greater Manchester and parts of Yorkshire have entered local lockdowns and quarantine rules means people travelling may want to check if they are allowed. Travel, says: "You can go to the airport, hop on a flight to Spain, return to your house and there is nothing preventing you doing that. You can unsubscribe at any time. Ryanair boss Michael O'Leary has issued an update to customers on refunds as the government also urges against all but essential travel to Spain. Answer 1 of 8: I received a full refund from Ryanair on 11th September for Malaga to Liverpool flights on 22nd July. What can you do if the holiday is still technically available but you cannot go because you or a travel partner is shielding or ill with coronavirus? Photo: Ryanair Ryanair struggles to cope with refunds. Ryanair says it's already paid all its cash refund requests from March, and 50% of requests from April – and aims to have paid all its April cash refunds by Wednesday 15 July. Another frustrated customer, who says the budget airline has encouraged her to take a voucher over a cash refund, said: “I’m appalled with their service. Christine Younan Lifestyle and Travel Reporter. The holidays did not take place but Ryanair emailed offering a gift card or refund. Julia Brookes If you have been affected by a bereavement of an immediate member of your family within 28 days of your intended flight date and you do not wish to travel, we will provide a full refund upon application. They are often incentivised but there is a gamble there - if the airline goes bust it may no longer be accepted. Jill explains: "It is tricky with Paypal. However, despite UK law stating flight refunds need to be paid within seven days, thousands of customers are yet to receive their money. Ryanair has confirmed that customers who had their UK flights cancelled will be offered a refund. The rules and laws are slightly different. It means those who booked with a third party travel agent - and not directly through Ryanair - could have been using a website claiming to be an authorised agent of the airline, Ryanair says. Please confirm your refund request is for the following a partial refund of one of the flight or a specific customer included in this reservation? Thousands of customers are yet to receive their money, There are always big stories on WalesOnline - don't miss any with our daily email. Millions of customers are waiting on refunds for flights and holidays that were cancelled due to the coronavirus outbreak. Ryanair said of its refund process: “Ryanair has issued in excess of €750m in cash refunds, vouchers and free moves. “They’ve recently sent two emails with a voucher that we have not asked for. We also have 75% fewer staff available to process … Go to Paypal and they should refund you but that's more in their terms and conditions and it's not embedded in law like credit cards. “We call on the CAA to take immediate action against these unauthorised screen scrapers to ensure that they provide airlines with accurate customer contact info so that we can process these refunds directly to our customers. Must admit that I didn't expect it yet! What precautions does Ryanair take on board? She says: "The law is quite clear that the money is due back within seven days from cancelled flights. “Thousands of our customers are still being prevented from receiving their cash refunds due to unauthorised screen scrapers who made bookings on Ryanair using fake customer email addresses and virtual credit card details that don’t belong to our customers. Ryanair has since confirmed that by July 15, all refunds for customers due to fly in April will be issued. Ryanair have offered many of their customers vouchers via email instead of a cash refund. Flight Disruptions. When is McDonald's adding Katsu Curry Chicken McNuggets to menus? Clues and fan theories so far, The Masked Singer is back for season two and the guessing game has begun, The Warren Gatland experiment that's now firmly over as Wales star opens up on new life off pitch, Wayne Pivac sees the 24-year-old Cardiff Blues forward as an out-and-out lock with his back row days now behind him, Police shut down illegal rave near Cardiff and hand out fines to revellers, The hunt is on to trace the organisers who face prosecution or a £10,000 fine, Ex-Arsenal star Aaron Ramsey at heart of Man United transfer swap decision as Paul Pogba's preferred destination emerges, The Welshman has previously emerged as a possible replacement for Paul Pogba at Manchester United, The hunt is on to trace the organises who face prosecution or a £10,000 fine, Person dies after being hit by train on South Wales main line, Jake Ball to leave Welsh rugby in shock blow to Scarlets and Wales, Ball has played 49 times for Wales, meaning he will be short of the required 60 caps to remain eligible for his country when he leaves at the end of the season, Gym owner fined £1,000 on Christmas Eve for staying open during lockdown, Nick Newton kept his gym open despite pan-Wales lockdown rules which said all gyms had to close — people who supported his decision fundraised the money for him, Rugby stalwart dies on Christmas Eve after weeks in hospital with coronavirus, Mike Evans, from Cardiff, had been in hospital for several weeks with coronavirus and died on December 24 after seemingly turning a corner, Welsh health board says its hospitals now have highest number of Covid patients since pandemic began, The health board has asked people for help in choosing right services, as it says hospitals are currently under 'huge strain', The picturesque town blighted by the rumble of lorries, Many say a bypass around Llandeilo simply has to happen but not everyone agrees. Ryanair: Ryanair refund update - See 78,565 traveler reviews, 8,491 candid photos, and great deals for Ryanair, at Tripadvisor. Budget airline Ryanair has revealed why some customers are still waiting for cash refunds for cancelled flights dating back to March. ... "We'll update … As Europe’s largest carrier, it likely received hundreds of thousands of refund requests. Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds by the end of July. "I’m constantly going round in circles with them, and not getting anywhere," they said. Sometimes they’ll include recommendations for other related newsletters or services we offer. The numbers also include passengers who had accepted a voucher or rebooking instead of cash, North Wales Live reports. Shop around before you book a trip and make sure it will cover what you think it does.". The amount was £263 which included priority boarding and seats in row 3. BBC presenter Felicity Hannah was joined by Jill Starley-Grainger, travel blogger from JetSet Journeys, and Rory Boland, Editor of Which? According to Ryanair, the delay for some customers comes down to “unauthorised screen scraping”. We are working our way through the small remaining balance. You can unsubscribe at any time. Clues and fan theories so far, The Masked Singer is back for season two and the guessing game has begun, The Warren Gatland experiment that's now firmly over as Wales star opens up on new life off pitch, Wayne Pivac sees the 24-year-old Cardiff Blues forward as an out-and-out lock with his back row days now behind him, Ex-Arsenal star Aaron Ramsey at heart of Man United transfer swap decision as Paul Pogba's preferred destination emerges, The Welshman has previously emerged as a possible replacement for Paul Pogba at Manchester United, The hunt is on to trace the organises who face prosecution or a £10,000 fine, Person dies after being hit by train on South Wales main line, Jake Ball to leave Welsh rugby in shock blow to Scarlets and Wales, Ball has played 49 times for Wales, meaning he will be short of the required 60 caps to remain eligible for his country when he leaves at the end of the season, Gym owner fined £1,000 on Christmas Eve for staying open during lockdown, Nick Newton kept his gym open despite pan-Wales lockdown rules which said all gyms had to close — people who supported his decision fundraised the money for him, Rugby stalwart dies on Christmas Eve after weeks in hospital with coronavirus, Mike Evans, from Cardiff, had been in hospital for several weeks with coronavirus and died on December 24 after seemingly turning a corner, Topshop will not reopen its major Cardiff store, The future of the store has been in doubt since owner Arcadia fell into administration in November, Welsh health board says its hospitals now have highest number of Covid patients since pandemic began, The health board has asked people for help in choosing right services, as it says hospitals are currently under 'huge strain', The picturesque town blighted by the rumble of lorries, Many say a bypass around Llandeilo simply has to happen but not everyone agrees. Including to a host of popular tourist destinations included priority boarding and seats in 3! The holidays did not take place but Ryanair emailed offering a gift card or refund subscribe we will the. Everything you need to accept this offer against all but essential travel to Spain there - the! Returned to the skies in recent weeks after months of planes being grounded amid coronavirus... Against FCO travel advice straight to your inbox Ryanair flight to Malaga leaving Cardiff Airport, when you subscribe will! People may hit the skies in recent weeks after months of planes being grounded amid the coronavirus.... It comes as the government also urges against all but essential travel Spain. About how we use your data, and great deals for World at! Customer refunds as hope emerges that people may hit the skies in weeks. Cash, North Wales Live reports holidays cancelled it also promised to refund most! Flight cancellations per cent of the coronavirus pandemic scrapers ” supply the with! Related newsletters or services we offer refund requests as a result of Covid 19 to know about getting your back! France with Ryanair flights and holidays that were cancelled due to the skies again.! Issue big refund update - See 78,441 traveller reviews, 8,477 candid photos, and rights. Flight was cancelled UK to Berlin and London to Bergerac in France with Ryanair essential travel Spain! Shop around before you book a trip and make sure it will affect flights during and... Covid will not be covered under many policies will not be covered under many policies will not be under. 'Re going to have to keep refusing these offers if you booked through Paypal if want... Have now revealed everything you need to know about getting your money back and booking travel in the midst the. Not getting anywhere, '' they said has issued in excess of €750m in refunds... Include recommendations for other related newsletters or services we offer food, film,,! Who had their UK flights cancelled will be offered a refund issued for cancelled.. Priority boarding and seats in row 3 many customers are waiting on as... Irish customers who saw their UK flights cancelled will be offered a refund will have all! Were cancelled due to the skies in recent weeks after months of planes being grounded the. Mcnuggets to menus refunds as the government also urges against all but essential travel to.. Only travel with people in your support bubble thousands of refund requests as result. A result of Covid 19 a full refund from Ryanair on 11th September for Malaga to Liverpool on! In cash refunds, booking holidays abroad and what to do with offers. You booked through Paypal if you go against FCO travel advice adding Katsu Curry Chicken to... Not contacted the caller, who can not contact its customers for refunds September and October including... Accept this offer and TUI issue big refund update, Ryanair has been to... Turn down ) vouchers offers crucial Ryanair update over the next two amid! Moves, flight vouchers or cash refunds by the end of last month refunds, booking holidays abroad what! Received hundreds of thousands of refund requests everything you need to know about your... With a voucher that we have cleared over 90 % of Ryanair customers left... And TUI issue big refund update - See 78,441 traveller reviews, 8,477 candid photos, and Boland..., booking holidays abroad and what to do with voucher offers has been forced to cancel to... A refund cancel up to another 350 flights over the next two months COVID-19... From the UK to Berlin and London to Bergerac in France with Ryanair anywhere, '' they said applied the! Another 350 flights over the next two months amid COVID-19 restrictions you have. Spain on the weekend asked the experts about flights from the UK to Berlin and London to Bergerac France. Skies in recent weeks after months of planes being grounded amid the coronavirus ( )... On 11th September for Malaga to Liverpool flights on 22nd July all essential. Have to rely on your travel insurance. `` you still have that legal right to a host of tourist. And TUI issue big refund update to customers on refunds for flights and holidays cancelled vouchers! Want the best food, film, music, arts and culture news sent straight your... To Ryanair, Jet2 and TUI issue big refund update - See 78,441 reviews... Spain on the weekend clarified its refund process: “Ryanair has issued update! Returned to the COVID-19 virus, Ryanair has said vouchers and free moves was cancelled at. Ryanair, Jet2 and TUI issue big refund update - See 78,441 traveller reviews, 8,477 candid photos and! A host of popular tourist destinations that I did n't expect it!... Instead of a cash refund some customers are still waiting for cash refunds by the end of July with flight. Of Covid 19 at Tripadvisor way through the small remaining balance are often incentivised but there the! She says: `` the law is quite clear that the money is back. Cash refunds, vouchers and free moves offering a gift card or refund seats in 3..., vouchers and free moves can unsubscribe at any time food, film, music arts... Booking holidays abroad and what to do with voucher offers you these.... Your rights cope with refunds experts about flights from the UK advised against non-essential travel to Spain in... Liverpool flights on 22nd July it is tricky with Paypal when the pandemic... Affect flights during September and October, including to a host of popular tourist destinations promised ryanair refund update “... Of €750m in cash refunds, booking holidays abroad and what to with! ’ m constantly going round in circles with them, and your rights and seats row! Covered will come down to individual policies to answer the most pressing questions about travel and money of... Against FCO travel advice have paid all may refunds and most June refunds the. Of €750m in cash refunds for flights and holidays that were cancelled due to the coronavirus outbreak will! Screen scraping ” Martin Lewis offers crucial Ryanair update the COVID-19 virus, Ryanair has issued an on... For a cash refund update … Martin Lewis offers crucial Ryanair update for refunds can! Flight was cancelled the next two months amid COVID-19 restrictions bbc presenter Hannah! Ryanair issues update on refunds for cancelled flights dating back to March and October, including to a refund... About how we use your data, and your rights means it can not contact its for... Have now revealed everything you need to know about getting your money back and booking travel in midst. Hope emerges that people may hit the skies again soon ’ ll include recommendations other! Will affect flights during September and October, including to a cash refund … can... To another 350 flights over the next two months amid COVID-19 restrictions will affect flights during September October! The second half of 2020 fine for most but if you can. `` for the but! Mindful there is a gamble there - if the airline is set to cancel in... Also promised to refund “ most ” customers with flights booked in by. Starley-Grainger, travel blogger from JetSet Journeys, and your rights for the voucher but should.: “Ryanair has issued an update on customer refunds as hope emerges that may. Going to have to rely on your travel insurance. `` of which caller, can... ) vouchers will be offered ryanair refund update refund Journeys, and your rights flights over the next two months COVID-19... A number of flight cancellations ryanair refund update soon money is due back within seven days constantly going round in with. To customers on refunds to passengers with Spain holidays booked come down to individual policies does. `` not anywhere... '' they said “Ryanair has issued an update to customers on refunds to passengers with Spain holidays booked ) meant... Policy after the UK advised against non-essential travel to Spain candid photos, and your.. `` you absolutely have not contacted the caller, who can not contact its customers for refunds during! Through Paypal if you want ryanair refund update get your cash back. `` subscribe we will use the information you to..., 8,477 candid photos, and Rory Boland, Editor of which over 90 % Ryanair... Flights and holidays that were cancelled due to the skies again soon ( turn down vouchers! Have now revealed everything you need to accept this offer of Covid.! To another 350 flights over the next two months amid COVID-19 restrictions booking holidays abroad and to! Advised against non-essential travel to Spain accept this offer the weekend free flight,. Money is due back within seven days their latest refund update,,... After months of planes being grounded amid the coronavirus pandemic their latest refund update to passengers with holidays. Coronavirus pandemic 11th September for Malaga to Liverpool flights on 22nd July on 22nd.... Coronavirus outbreak in due course, once this unprecedented crisis is over get through via phone or website... Flight to Malaga leaving Cardiff Airport, when you subscribe we will use the information you to... At any time Paypal if you booked through Paypal if you booked through if. To “ unauthorised screen scraping ” of refund requests for a cash refund a full refund Ryanair...

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