You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. on Not receiving @btinternet email. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. I have deleted the app and reinstalled it. The whole ISP domain is blocked. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Gmail and Outlook are two of the most popular. 26-08-2021 When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Has anyone else encountered this and found a solution ? It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Those who wish to hold on to their email account just have to log in from time to time to keep it active. This will work as long as your old email account is still active. This sounds fiddly, but isn't necessarily. Delays in Emails being delivered can arise from a multitude of reasons. 13h37, on Rest assured that we'll do our best to assist you or get you pointed in the right direction. Hopefully, we can get this resolved quickly. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I cannot send even the simplest of messages this morning. 16h05. . View cart for details. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. We appreciate you reaching out to us about Mail. BT are blocking the complete domain which the sender is sending from. 19h32. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 6h00. This is exactly the same as my issue - with the 993 / 465 too. on If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. on Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 13-07-2019 The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". 26-08-2021 After some trial and error I found that btinternet was objecting to my "signature" containing a link. We have received reports that emails to btinternet.comemail addresses are being blocked. This is going to need looking at by their email support team. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 19-12-2022 13h52. P.S. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 23-04-2021 If you're having problems, try logging in to webmail. They forecast a response within 72 hours. MisterW, bobpullen. 23-04-2021 Apple may provide or recommend responses as a possible solution based on the information I changed "Authentication" to "Password" and clicked on "Save". Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I anybody else having this problem. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I have tried sending individual messages and simple test messages but nothing works. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. This amount is subject to change until you make payment. TalkTalk allows you to access your email account for 12 months after you switch. Log out of your email account then, Using an email program? 15h31. The problem usually resolves its self in a day or two. 17h33. While members are not getting emails, they do appear as posts on the Google Groups page. - We do not send parcels to PO BOX addresses. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. By posting your comment you agree to the house rules, The comments below have not been moderated, By At my age, I just don't have the energy to set up a new email address and tell everyone.'. 'I have always used the same email address,' says Dave, 79, from Cambridge. 19h39. This isn't just a small delay. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 23-04-2021 Refunds. on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. The other two people that are having the same problem are using Samsungs, but haven't said which model. Accounts that are inactive for six months are deleted automatically. It's good (???) 26-08-2021 The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. After 6 mos., if selected you will be billed $10.99/mo. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I've rebooted twice and reinstalled Office 365 without success. 26-08-2021 - last edited on 09-07-2019 About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I know it exists because I can pick it up on ios and via BT Webmail. 15h24. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. It is very annoying, I hope you guys reach me out soon. RobbieMac. I can send test messages to my iCloud e-mail but not other addresses. Email: timforrester@btinternet.com. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 14-07-2019 In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Also, the web interface seems to be working just fine. I consistently receive this warning: whenever I try. You can send and receive messages, but not actively manage the account. Just goes straight to outbox, then tries to send . One of the mails having been sent as long ago as April 4th. Ive also tried not using advanced settings at all with exactly the same results as described above. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. If not, how do we get a moderator involved? Many have had the same address since they first went online many years ago. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. BT L1 agent wasn't able to resolve and it has been passed to their email support team. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. To start viewing messages, select the forum that you want to visit from the selection below. I've got a "failed delivery message". The worrying thing is I don't know how many other emails I'm not receiving. 14h56, on Anyone else experienced this and got any suggestions on how to proceed? To start the conversation again, simply Re: Emails from btinternet.com addresses not received. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Thanks for the super fast analysis and reply. I have a recent problem with my email service. What do I have to change to make my emails send? This morning I clicked on the email icon on my phone and was again asked to login. Comic should be in the grade given in the listing title. I feel there is something going between Google and Apple. Have you had the chance to check if the issue persists on a different user account? Something went wrong. Does anyone have any other suggestions please?? on Please check your email settings. Last week I phones an advisor with a somewhat similar response. Do other emails they send get to where they need to go? 20h13. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 23-04-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Dave Bradford would love to ditch Virgin Media and get a new broadband provider. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Your post does not go to BT. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Send yourself a test email. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. If that doesn't fix the problem, see the next section. About 4 days letter I get a reply saying the message could not be delivered. It might be worth changing your SMTP port to see if that helps. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). After 3 years, then-current everyday prices for all services apply. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. on You can link any BT email address to another broadband or Premium email billing account. This is NOT 'A solution'. The accounts work on BT Webmail, both to receive and send. I spoke too soon. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. on My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. The account I am using is Gmail (the google mail). by 20h33 Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Are there really just two of us having this problem? For additional information, see the Global Shipping Program. 11h40. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 14-07-2019 Looks like no ones replied in a while. 23-04-2021 After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. (The fix did not work until I had quit Mail and relaunched it. Terms and conditions of the sale . BT internet email problem Hi. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. provided; every potential issue may involve several factors not detailed in the conversations I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. , updated Working on the theory that it was another case of BT doing something, I decided to leave it overnight. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. My email is not sending from my iMac (iCloud). Apple disclaims any and all liability for the acts, Neither of these has solved my problem. Can I move my BT Email address to another account? Doing so can save hundreds of pounds. 15h27, on But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 2 users liked/thanked this post: I can send & receive the bt emails using the Samsung mail app. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. 11-07-2019 25-08-2021 email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). However, give yourself enough time to smoothly switch over and you may find it is worth your while. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. You may have to register before you can post: click the register link above to proceed. Emails from btinternet.com addresses not received. Page 1 of 2 1 2 Last I can take the same message and copy it into gmail and send from there and it gets through with no problem. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Announcements, Guides & Community Updates. We repeated the test and the same thing happened. Typical script! As soon as I removed that link all was well again. Sorry but how do I PM you, and what details do you need? to know I'm not alone. In my view, the Postmaster group are doing it the wrong way round. None of the posts I have seen are the same as my problem however. - last edited on Copyright 1995-2023 eBay Inc. All Rights Reserved. We understand that you are experiencing issues sending emails. Here are some answers to help you. One further piece of information. - edited This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Surface mail is also available; please e-mail us for . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then power on the phone and iPad and tell me if it still has the problem. 4) Send an email to your main contacts to let them know your new email address. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Looking through previous posts I see this has been a regular problem. Delays in Emails being delivered can arise from a multitude of reasons. BT Email - best practices for postmasters and senders of email | BT Help, on 16:52 EST 04 Mar 2023. I cannot send even the simplest of messages this morning. 'All of my contacts have it. Using webmail? What can be done to fix this problem please? 16:52 EST 04 Mar 2023 15h31. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. If everything works fine in webmail, you may need to check your program settings. 15h22, on Can send emails fine from any other account. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! There'll likely be four of these, two from BT servers and two from Plusnet servers. PaddyB. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. on For those that aren't arriving, things obviously get a little more involved. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 1) Set up an email address with a free service. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and So, I did checked around it seems that smtp is not working. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. 3 users liked/thanked this post: Hi Any suggestions please, User profile for user: I am using the Outlook app on a Samsung phone. on 10-07-2019 Rachel Rickard Straus, Financial Mail On Sunday Email headers can be found by looking at the email item's properties. BT Email - best practices for postmasters and senders of email. Thank you, JW. Surely other services would similarly suffer. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. When this happens. What can we help with? I can take the same message and copy it into gmail and send from there and it gets through with no problem. I can't afford the risk.'. It is they that should investigate why other email providers don't have this problem. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. I know that I haven't received most of the emails sent from btinternet.com addresses at all. You can send and receive messages, but not actively manage the account. ), on This amount includes applicable customs duties, taxes, brokerage and other fees. Thanks for the examples that have been provided so far. All other emails to other systems have no issues. It takes a while to get a reply from the Postmaster but they will respond. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Thanks for the suggestion. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake on They must realise that they have a dreadful name. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. I've got a "failed delivery message". I am experiencing it with emails from different addreses within a domain which belongs to another ISP. iPad is working ok. This amount is subject to change until you make payment. This started suddenly about 5 or 6 weeks ago. So hardly time for a timeout to have occurred. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. 09-07-2019 They also sent a test email from a PC using an outlook client and that didn't come through either. Have you had the chance to try the steps in the article below? If I changed my email address I would be bound to lose something important. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. I have cleared cache and data. 19h37 Incoming mail works, but unable to send anything. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! We shall never know, but fingers are firmly crossed that the service will return to normal. BT allows former customers to access a basic form of their email account for free. Examination of the message heads of the delayed emails might be informative. But again got error messages which I now cant remember. 17h25. I have it in a notepad file as well if that makes it more readable. We do not write articles to promote products. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Last Thursday, I stopped receiving email from my @btinternet.com account. Why cant my email address have BT.com in the display name? Townman, Gandalf. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Having the same problem myself today - unable to send emails from my @btinternet.com account. I can receive emails. BT need to deal with this at a high level, NOT an individual user's account. 25-08-2021 8h29. Townman, Gandalf, anneoconnor. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Does anybody have any idea how I can resolve this, other than changing ISP. This site contains user submitted content, comments and opinions and is for informational purposes By coincidence(? Go through and update your details for each one with your new email address. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is a BT residential customer to customer forum. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". How can we as customers get BTs attention and ensure that there is a fix? If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. . Although port 587 will usually work, port 465 is the recommended port. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. It seems that my account SMTP setup was changed (without my input). Thank you for your follow up. We do not allow any commercial relationship to affect our editorial independence. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 23-04-2021 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 14h00, on That helps us fund This Is Money, and keep it free to use. omissions and conduct of any third parties in connection with or related to your use of the site.

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