Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Then like us on Facebook and follow us on Twitter. 2023 Resolver Consumer Online Limited. .wsite-button-large .wsite-button-inner {font-size:14px !important;} _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); 28703 San Sebastin de los Reyes Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. They are not authored by Glassdoor. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Also, for some of our insurers we may receive a profit share payment if they If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Saturday 24 December: 9am 3pm Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. They pick and choose who is significant to you when they pass away. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Know your worth dont let money make you settle in a job who doesnt care about you. Warm regards,Emma, Very pleasant and helpful staff. function initCustomerAccountsModels() { - Sunday: 10am - 4pm. Not happy. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Dear Mr Brennan Thank you for taking the time to leave a review. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Have a fantastic holiday. I applied online. Despicable service from dishonourable people. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. It was my aunty and they told me its not compassionate. font-family: "Open Sans" !important; I tried three times and received a message that there was something wrong but no explanation on what the problem was. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. width: 100% !important; _W.storeName = null; They take your money easily but getting help when you need it is a different story. achieve performance targets across their product portfolio. Anyone can write a Trustpilot review. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Stay sure have been helpful so far. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Resolver is free. .blog-header h2 a {} Constantly being told to hang in there because improvement are happening when quite clearly they werent. You will receive a written acknowledgement within 5 days of raising your complaint. The HR Team. I think it may be that I included the symbol. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. If youd prefer to speak to a member of the team on, please call us on: .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Warm regards,Ross, I have had holiday insurance with you for a couple of years. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Have a fantastic holiday. Weve helped millions of people find a resolution. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { })(); In the end left the company with 66 pay in a cost of living crisis with child. var ASSETS_BASE = '//cdn2.editmysite.com/'; Staysure is a trading name of TICORP Limited. a:hover, Contact Staysure customer service Resolver can help you send your complaints to Staysure. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Dear Anne Parry,Thank you for your 5 star review. Warm regards,Ross. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. } Simple! Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. .wsite-button-small .wsite-button-inner {font-size:13px !important;} This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. _W.storeEuPrivacyPolicyUrl = ""; Lack of direction from middle management and above. Have a fantastic holiday. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB - Monday - Friday: 8.30am - 8pm Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Had team leaders record secret conversations trying to do what I have no idea. false, .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} I started at Staysure as a sales agent nearly 6 years ago. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. office: Av. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. The process to get the policy on my smartphone is too convoluted - passwords etc. Be the first to find this interview helpful, What motivates you? I got an online quote and with no warning it increased in 1 minute by about 40. and make your voice heard. .wsite-product .wsite-product-price a {} Northampton, NN4 7YB. Bedford Road, Clear All. Theres no jargon in our rights guides. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. It left me feeling nervous whether Ive done enough to declare everything. Dear WAMM71,Thank you for your 5 star review. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. My dad died whilst abroad, he was insured with stay sure. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; The operative on the phone was superb and I thank her for guiding me so expertly through the process. Wishing you all the best for the future. Have a fantastic holiday. See if we've answered your question in our Covid Help Centre . Have a fantastic holiday. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. When is a time you've been in a difficult situation and how did you solve it? Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Dear Denis Kumm,Thank you for your 5 star review. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Outright being lied to didnt help either. Full-time, Part-time . Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Staysure 7 Nov 2022 - Remote Customer Service Representative . Monday to Friday: 8:30am 8pm We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. So you can be confident that youve got the right cover, thats tailored just for you. Here are 8 tips for writing great reviews. 2730-055 Barcarena, Customer Services Department .blog-header h2 a {} In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. We recognise that everyone has ups and downs in their lives and we are always there with support. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. She had to cancel her holiday to undergo treatment and submitted a claim. Not everything they do makes sense. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} They subsequentialy told me to claim for myself. Were available during the following times: A free inside look at company reviews and salaries posted anonymously by employees. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. #wsite-title {font-size:36px !important;} Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive If there is a problem with the password chosen this should be explained. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Will definitely be dealing with Staysure in the future for my holiday cover. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. No support from customer service managers. A nice change from the hassled feeling I often feel when dealing with call centres. (Madrid), Espaa. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. 2 Staysure Customer Service interview questions and 2 interview reviews. Your Staysure Reviews. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Simply go to the My Insurance section and choose which policy youd like to email to yourself. We class a complaint as any expression of dissatisfaction whether written or verbal.. your insurance policy. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Warm regards,Vicki. Didnt have to wait very long to be answered. These can take up to 7 working days to get to you. It should be made more simple. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Policy came through as expected. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Your agent was fine, but your system baffles me. Have a fantastic holiday. You may change your settings at any time or accept the default settings. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Staysure is a trading name of TICORP Limited. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Consiglieri Park Estrada Consiglieri Pedroso, ERGO Seguros de Viaje We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. $(function() { .mobile-nav .icon-caret svg { Verify your email to use filters. .wsite-button-inner {text-transform: none !important;} Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. longer working hour, monotony work, short holidays. Even though you can earn a lot with the bonus, the bonus system is unfair. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Thank you for choosing Staysure. font-family: "Montserrat" !important; The advisor was very helpful and explained the various options available. Sunday 25 December: Closed They wouldnt provide us with any details about the repatriation other than a pick up time. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Resolver can help you send your complaints to Staysure. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. . Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Finally I started a new booking and was successful in receiving a quotation which I accepted. your insurance policy. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. Thank you. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. The call centre dont have enough medical knowledge to assist. I should have asked for the policy to be posted to me. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. staysure hung us out to dry. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Av. Dear David Clark,Thank you for your 5 star review. - Monday - Friday: 8.30am - 8pm I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Pros & Cons are excerpts from user reviews. Check out what 252,969 people have written so far, and share your own experience. Have a fantastic holiday. We encourage our colleagues to speak up and stand by our values of being genuine and caring. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. My bugbear with insurance companies is the usual interminable wait for queries to be answered. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) I will only use them in the future. _W.storeCountry = "GB"; Sunday: 10am 4pm, Christmas hours: We use dedicated people and clever technology to safeguard our platform. Just raise a case and leave feedback after. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent It's quick, easy and totally free. Thanks for your feedback. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Team leader will tell you they will call customer back 3 working days later. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. HR Director. We will do everything possible to ensure that you receive a high standard of service. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. | Read 199,981-200,000 Reviews out of 200,383 . Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. We use dedicated people and clever technology to safeguard our platform. We hope this will continue to inform and provide insight to our employees on the decisions we make. - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 display: block !important; There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. (But perhaps that was because I wanted to spend money!). I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy.

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