The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Unsubscribe at any time. The reasoning is due to the financial impact form coronavirus. Not at all a criminal case. StubHub has my $253 for tickets I sold. StubHub stopped guaranteeing cash refunds. They're upset StubHub is refusing. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Got my money back through my bank investigation. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. If the show ends up being cancelled you will receive a refund. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. The case is still pending, but will be heard by a jury. Required fields are marked *. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Entertainment industries have seen every event canceled or postponed for a foreseeable future. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. Required fields are marked *. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. I will never use Stubhub again. The company reportedlydoesnt have enough liquidity to honour these requests though. We value your privacy. Sign me up! StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. Now Im stuck with 4 tickets to a concert I cant attend overseas. . Id like my money back! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. In the . CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. This is so ridiculous. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Never received email and Stubhub charged me $288 for not delivering. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. However, it will likely face a significant amount of litigation. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. StubHub is an eBay company that began selling and reselling event tickets in 2000. They never followed up. At regular volume, we can afford to take that risk. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Click. Para una notificacin en Espaol, haga clic AQU. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". 2023 The Hollywood Reporter, LLC. Thanks ! This browser does not support PDFs. This putative lawsuit is related to a multi-state investigation that StubHub settled. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. I will never use this company again to buy or sell tickets. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Matthew McMillan Settlement StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. For more information about reviews on ConsumerAffairs.com please visit our He was promptly told no because the game was not technically canceled, only postponed. https://topclassactions.com/wp-admin/admin-ajax.php. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. The next day, I received a $500 charge. It also points to a recent spike in e-ticket sales, which increased ticket prices. I want my damn money from the purchase of my tickets!!!! StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Read more here: Camp Lejeune Lawsuit Claims. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub is an eBay company that began selling and reselling event tickets in 2000. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Read our Newswire Disclaimer. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Show was cancelled on 12/29/21 the day of the show. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . This field is for validation purposes and should be left unchanged. FanProtect Guarantee: Payments will be provided if the Court approves the Settlement and after any appeals are resolved. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. I was informed they could not secure the tickets from the seller. StunHub has to be the worst company in the history of companies for customer service. Do You Have to Pay Taxes on Lawsuit Settlement Money? But the company does not need to comply with the law to avoid liability. Please add me I lost roughly $600. The Court in charge of this case still has to decide whether to approve the Settlement. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. I went thru proper channels and they lied about refund. The complaint was reportedly filed by a Wisconsin man named. I have not received any information on recovery of my money yet. Sign up for ClassAction.orgs newsletter here. The suit also calls for a return of customer trust. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. I am still awaiting a refund for a Nets game postponed in December. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. What a scam. Prices may be higher or lower than face value. StubHub changed its refund policy about a month ago. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. A California class-action lawsuit has been filed against the ticketing site StubHub. Actions does not process claims and we cannot advise you on the Re: adele show refund. It was also worth 120% of the original order price. The lawsuit cites several examples in which the site failed to make refunds. Top Class Actions is a legal news source Add me I had cancelled tickets in Arizona last year. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. The MDL transfer order can be found here. StubHub denies any wrongdoing or liability. Not by phone, email, nor chat. The users allege breach of contract and violations of various California consumer protection statutes. I bought 2 tickets to a concert in SC that was cancelled. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. 1:00. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Since COVID-19 has come, StubHub's new policy is no refunds. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. I listed tickets on StubHub, which I had done on multiple occasions. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Be the first one to find this review helpful. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. All rights reserved. StubHub claims it is postponed not cancelled and will not give me my money. Save my name, email, and website in this browser for the next time I comment. I listed tickets and never heard back that they sold. Ticketholders brought a lawsuit against the company, demanding that they get cash . StubHub is doing this as opposed to providing full refunds for canceled events. Under normal circumstances, these processes are manageable. Before commenting, please review our comment policy. Get buying tips about Ticket Websites delivered to your inbox. Yes I have two events canceled from Covid that I did not get a refund. This is not a solicitation from a lawyer. Day of the event, I downloaded the tickets only to find they were for the wrong event. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Who should shoulder those cancellation costs? You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Emily Walsh. The plaintiffs may also opt to file a lawsuit on their own. And the seats they offered were listed for $30 less than the ones I purchased. 2. StubHub said I had to wait 7 days after the show took place to get my money. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. This is the only way to get a cash or credit award under the Settlement. This is the first time I have been using this website. StubHub has stated that they will provide no comment on pending litigation. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. I purchased six tickets to Hamilton on 12/1/21. The U.S. I bought my tickets under a much different safety expectation. But, as an alternative, the 120% off coupons were also available. I purchased tickets via StubHub for a concert 3 months in advance. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Deadline: May 17, 2022. THEIR GUARANTEES ARE A LIE. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The company blamed the difficulty of recouping from sellers during the pandemic. THEY LIE. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Until the event id canceled (not postponed) they won't give a refund. Bought tickets 2 months in advance for basketball game, never received them. I still have tickets for myself for that Gabriel Iglesias show. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. With the complete shutdown of large gatherings, countless businesses are being impacted. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Never again StubHub. I only hear that events will be cancelled if there are not enough performers. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event.