?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. failed the examination previously and had to re-sit. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Hopeless website. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Fire A report from the fire service and/or police. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Any vehicle You plan to use during the Booking. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Immediate household persons living together at the same permanent address. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Times are approx. Would I ever get the tickets! Make a report to ACCC. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . (Receipt required for Doctors note refund up to $100 or equivalent). https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Safe, Fast and Verified means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. No way to recover tickets. Tixel is a safe ticket marketplace to trade tickets from Ticketek. What is the Ticketek Marketplace Terms and Conditions for? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I tried calling, emailing before the show, had I had a response we would have made the show. There is not one good review about this dodgy company. Safe, Fast and Verified )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Might be worth looking into? Is it cheaper to book online or through a travel agent? For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Still waiting for my refund 6 months. Instead I was sent the PDF email after the show. The following words or phrases have the meaning shown below wherever they appear in bold in this document. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Basically, because they're the only game in town, and they can do whatever they fucking like. No way to recover tickets. In event of a Refund Application the English language version shall be the basis of settlement. Confirmation of failure or disruption of the public transport. Do I need any special hardware or software for print at home tickets? There is no phone number, only an email which does not get answered. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. (Receipt required for Doctors note refund up to 50 or equivalent). Please also read the General Conditions of Refund. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Not that they are necessarily wrong, but people often don't comment when things go routinely right. I have contacted your Customer Service team but have not received a response. Once got a response to an email because I didnt purchase the ticket wont gi. Are Refundable tickets offered on Gift Voucher sales? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Are Refundable tickets available through Ticketek Marketplace? Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). It's criminal and needs serious investigation. Just fake a doctors note, cant imagine they review them too carefully. Stick to Ticketmaster. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. There is no phone number, only an email which does not get answered. confirmation or our website for contact details. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? It goes against our guidelines to offer incentives for reviews. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Don't EVER buy for a friend, NIGHTMARE. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! You can do anything you want if you're the only game in town. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Maisie Peters: 7:00 7:45pm No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. You may also wish to resell your tickets if you cannot use them. Ticketek routinely mismanages ticket processing which should be simple. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). A copy of the travel warning from the Government Agency. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I couldn't return to where I was, no progress, the booking system repeated itself, etc. As it got closer to Christmas I started to worry, as they were to be presents. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. A copy of the travel warning from the Government Agency. (This can normally be obtained from the transport companys website). I have been linked to your site from Ticketek.co.nz. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. We may consider other Emergency Circumstances at our discretion. You'd think that but I had the same shitty experience with them on this front. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Can I purchase multiple orders in one transaction? Sell tickets directly from your Ticketek Account. Where the examination is being provided by a commercial business (not by an educational board). It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Frontier Touring, Special Guests: Maisie Peters and Budjerah. A copy of a notice from the examination body, school, college, or university confirming the change of date. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Fire A report from the fire service and/or police. A police report confirming details of the theft. . Abusive partner? are the business owner or registered Director, or a member of. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Safe, Fast and Verified A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. We/Us/Our We are the Booking agent with whom You made the Booking. Why even have the option of refundable tickets for an extra charge if I cant refund them? Please also read the General Conditions of Refund. Budjerah: 6:00 6:30pm I can not believe in this day and age HOW BAD this company is. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU What gives? Attendance at business meetings and business travel. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . means an unforeseen circumstance completely outside. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Share. :(, tails, they sent an email saying they has processed the refund. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Therefore, it's impossible to speak to an actual person. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. means the unforeseen change of the date of an examination that. means an unforeseen circumstance completely outside. Ticketek Marketplace (marketplace.ticketek.com.au). Any evidence requested by our Customer Experience Team to verify the emergency circumstances. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. They are the shittest service in Australia. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. I just resold a ticketek ticket on Tixel. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Voluntary relocation or where you are changing employer for a new role. Adverse weather with no Government Agency warnings not to travel. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Buy guaranteed tickets for sold out events at a fair price. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. A police report or crime number to confirm the theft(Self-declaration not accepted). Voluntary relocation or where you are changing employer for a new role. A copy of the letter requiring Jury Service. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. For many, international travel is back on the cards. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Where you cannot provide evidence that the person affected is within the. Ive forgotten my password/My password has expired. The best person in the world. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Are Refundable tickets available through Ticketek Marketplace? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Sell tickets directly from your Ticketek Account. Adverse weather with no Government Agency warnings not to travel. No reply emails or any form of communication. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Ticketek is selling for the following venues only. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. What the hell is that? chevron_left, Availability & type of seating will vary & is set by the venue. Safe, Fast and Verified Years ago I did a few days temping at Tiketek. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. To apply for a Refund simply click on the link in your booking confirmation email, or click here. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Clunky unhelpful booking site for Mary Poppins Melbourne. Presented by: I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I will never purchase anything with you again. If you've forgotten your account details, never fear we also . An incident number or report from the Police or relevant traffic authority. Released a technology that is fully flawed just like the rest of the governing bodies around the world. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Ltd. All Rights Reserved. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Any temporary relocation for work must be for a period of at least 3 months. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. She made time to help & sort out the transfer of tickets to this area. Website doesn't work. Where You have not been physically examined by a Doctor prior to the date of the Booking. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. In event of a Refund Application the English language version shall be the basis of settlement. Cannot add tickets to wallet. Sell tickets directly from your Ticketek Account. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Find out how we combat fake reviews. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. They rapidly charged my credit card, then didn't provide the tickets. Many of us haven't booked on line since COVID started, The site is worse than I remember. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Buy guaranteed tickets for sold out events at a fair price. I replied and asked for a direct line or email address to speak to management/no reply since. means cancellation or significant delay of flight(s) which. Where You are the business owner or registered Director, or a member of Your family is. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). etc. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Why is this company even allowed to operate?????? Our integration means you can list tickets for resale directly from your Ticketek account. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App