If you are evaluating Samanage for an easy-to-use workflow management tool, then this is a great product with a wonderful service team ready to answer any question or request you might have! The SolarWinds Academy offers education resources to learn more about your product. Research & Articles About Us. Plus, we know we can never be charged for a computer that we returned.” As time goes on, Krishnan said she will continue to integrate Samanage into the tools DPR uses. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. More guidance of how to maximize the AI for smart suggestions. Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues. SolarWinds Service Desk is a cloud-based service and does not require any servers or software to maintain. Online support and intuitive setup. The SolarWinds Academy offers education resources to learn more about your product. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Visit Website . Yonyx to SolarWinds Service Desk (Samanage) migration service. December 10, 2020 anita_adroit. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. Edit. A complete Podium to SolarWinds Service Desk (Samanage… Explore SolarWinds Support Offerings We designed our Customer Support plans to give you the power and flexibility to focus on what you need for success. “That means from the time we receive it to the time it’s returned, I won’t ever have to touch the status of a computer within Samanage. Free Demo available. Podium to SolarWinds Service Desk (Samanage) migration service. Connect with an advisor now. Use SolarWinds to organize and deliver better IT service to your users. ‎The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Call us today for a fast, free consultation. Service Desk allows you to import, merge, and integrate data and resources from a number of channels including: While we try to inform all teams about our decision making process, sometimes the decisions our executive team makes are made quickly. Review Source Tremendous product with lots of flexibility. SolarWinds Service Desk, previously Samanage Service Platform, is a cloud-based service desk for IT or any other department. Please sign in below to gain access to all our great resources, product announcements, and our support portal! A new versatile research report on Global Incident and Deviation Management Solution market is aimed at promising a unique approach … Zendesk by Zendesk Visit Website . Samanage is nice because it is very easy to use and there are so many features that you can customize. Reviewer Role Applications Company Size Gov't/PS/ED <5,000 Employees. Trouble-free , no special know how or programming required. SolarWinds Service Desk. Read Full Review. Maybe I am just not used to this way of doing it, but I feel like it could be simplified. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Everything will happen through the integration. ITSM framework is logical and well thought out. There aren’t any. SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. DOWNLOAD FREE TRIAL Fully Functional for 14 days EMAIL LINK TO FREE TRIAL Fully Functional for 14 days … Simplify your software search in just 15 minutes. Not a member yet? The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. “That means from the time we receive it to the time it’s returned, I won’t ever have to touch the status of a computer within Samanage. Global Incident and Deviation Management Solution Market Top Manufacturers: Opsgenie (Atlassian), PagerDuty, Inc., Samanage, SolarWinds etc. - IT teams can view and collaborate on incidents and share workload with other team member. Likelihood to Recommend. Application … Prior to Samanage, that meant a lot of support emails and a lot of difficulties tracking the work between departments. Samanage is most compared with ServiceNow, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, Zendesk Guide … SolarWinds Customer Success Center provides you with what you need to install, troubleshoot, and optimize your SolarWinds products: product guides, support articles, documentation, trainings, onboarding and upgrading information. Reviewer Role Analyst Company Size 10B - … End-users appreciate how easy it is to use as well. Recommendations to others considering SolarWinds Service Desk. For a service ticketing system, it is very effective, though they remain a bit inflexible on addressing product deficiencies. This is one of the reasons we have implemented regular Town Hall meetings, so we can keep people up to speed as quickly as possible The office bar serves as an … Can I integrate data and other apps into SolarWinds Service Desk? The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. A complete Yonyx to SolarWinds Service Desk (Samanage… The move from LiveChat to SolarWinds Service Desk (Samanage) is easy with an automated migration service. SolarWinds ® Service Desk comes ... Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs. With Samanage IT asset management, you can better control your organization’s technology landscape. The move from SolarWinds Service Desk (Samanage) to Jira Service Desk is easy with an automated migration service. PROFESSIONAL SUPPORT SolarWinds Support is here to help customers under active maintenance seven days a week, 365 … Works extremely well "out of the box". 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