Installation day: What to expect Thing is there is a lot of stuff under footways so you can't go mad. It could be Sky's Openreach account number, for the details that ISPs have given them. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! How are the working hours at Openreach? | Indeed.com A specific time cannot be given and access must be available for the entire slot. Apprenticeships. Ring sky told an engineer will come out in the next 48 hrs. There's more to Openreach than meets the eye. Send us your details and we'll be in touch as soon as we can. We use cookies to optimize the website, no personal information is stored. To change your appointment: You can also easily change engineer appointments using the BT Business app. These cookies track visitors across websites and collect information to provide customized ads. What is a Fibre to the Premises (FTTP) Service Identifier? Well remotely activate a port on the ONT. Openreach will then be in touch to arrange when they can complete the work at your premises. He is very hard working and does things without needing to be asked. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Ex open reach engineer here, up until 5ish years ago. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans The cookies is used to store the user consent for the cookies in the category "Necessary". Members of the Communication Workers Union (CWU), including call centre. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Analytical cookies are used to understand how visitors interact with the website. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). More strikes are planned in the coming weeks in the rail dispute. Normal for Openreach is 5 days a week 7.12hours a day. . So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. The phone stopped working, and our broadband was down for about three hours but then came. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Theyll need to get in touch with you, so please give us your mobile number for us to share. An engineer visit is requested, and no fault is found. Moving home . Engineers from Openreach managed to cut our telephone line while they were working on our road. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. The live chat person wasn't at all helpful and actually closed the chat without resolution. Was the First Engineer who the complaint was about actually a Qube Engineer? Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). "Where talent is a dwarf, self-esteem is a giant. Sustainability, Northern Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Contact Us | Openreach BT said it had made its best pay offer and would not be re-opening the 2022 pay review. We have a range of ways to get in touch for new and existing customers. Technical support. BT argued that you still received a partial service. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). The difference between the engineers was night and day. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Openreach field engineer at BT Review | RateMyApprenticeship BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Orders and upgrades. This cookie is set by GDPR Cookie Consent plugin. Depending on the provider and package you choose, you might be able to avoid paying for line installation. This could be when: We only charge for repair work on a small number of fault reports. Missed appointments. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. If the work is not complex, they'll carry out all the external work required. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. It also insists that the line is properly fixed. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Asked 22 May 2022 During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. on Sockets becoming damp due to flood, spillage or exposure to high levels of steam. They will call you to confirm their arrival time and to find out about any access requirements. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. The engineer first needs to turn on the cable that runs from the street cabinet to your property. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Although I would guess your fault will probably be picked up on Monday morning. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Ask questions and share tips with other people 24 hours a day. Answered: Openreach engineer didn't turn up! | Sky Community What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Instal a new Telephone Extension Socket Engineer installation | BT Help 22h52, Hi. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 0 Ratings Ibz Delayed repair following loss of service. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Compiled by Patrick Collinson. 10. the home, For Its not BT Openreach, its simply Openreach, a BT Group company.. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. BT SFI2 Engineer Visits - activereach Ltd. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Do openreach work bank holidays? - Plusnet Community I need an engineer to come to my premises to fix a broadband fault. Accept cookies to experience the full functionality of this page. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. The ISP said it can take up to 72 hours. . Damage caused during a break in to your premises. You might not need a visit, just the right advice and help to identify the problem! If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Openreach is the UK's digital network business. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Complex Engineering Reception and Triage. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Theyll aim to do this within 5 working days of you placing your order. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Is Openreach a Good Company to Work For? - How I Got The Job This cookie is set by GDPR Cookie Consent plugin. sector, For global In your case, communication between the two appears to have broken down badly. It's back to the future trying to get my BT broadband to work You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. 2. Hey,@zoni23welcome back to the community. Theres no charge for most engineer visits. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. 01-04-2021 It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. BT Openreach Engineer - if you can't book a visit try an independent Then just follow our step-by-step guide to install your broadband yourself. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Well let you know how quickly you could be up and running when you order fibre broadband. Clear a path to the main telephone socket, if you have one. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. How quickly can I get Fibre to the Premises (FTTP) installed? Engineers from Openreach managed to cut our telephone line while they were working on our road. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Contact from abroad. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Training is rushed, clothing is poor and supervisory support is weak. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Some modules are disabled because cookies are declined. The engineer said you should only have one line and said to get rid of the other. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. What's the least amount of exercise we can get away with? [ link to this post] I have a line fault that needs to be fixed. The fault isnt due to fair wear and tear. How long is the appointment? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Your salary After a . This is simply not true. This cookie is set by GDPR Cookie Consent plugin. The strikes will take place on 29 July and 1 August. Have you got the head for heights needed to train as an engineer at . BT Openreach apprentice engineer Tom Dickenson: A Day in the Life BT Openreach SFI2 Engineer Visits. I saw one at a cabinet last Sunday afternoon. Can Nigeria's election result be overturned? Thank You). Depending on the type of fault and the stage we're at in repairing it, you can do this online. But you will have heard of BT, BT Broadband and BT Infinity . If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. So, here's where it all started working as a Phone Engineer. Well send you a text with your engineers name and mobile number. Solved: Invisible hole diggers - BT Community - BT Broadband Fibre Engineer - jobs.bt.com Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Qube are employed directly by BT to do Internal Home Checks. You can view these money saving ideas by clickingHERE. - Providing support for Service and Commercial inventory. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Phone Engineer My background-why I left the BT Openreach Job I loved If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. If you arent available, someone over 18 will need to be around. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Help and support; Contact BT; Back. Overtime is usually available so the minimum . Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. 'Openreach' Engineer walked out after unable to re - BT Community Call us on0800 800 150to discuss your installation. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Mar 2018 - Present5 years 1 month. My dad said we needed the one downstairs which he had already disconnected. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Openreach creating 5,300 new jobs to speed fibre rollout 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? What are the time slots for Openreach engineer appointments? Monday 9th June 2014. 30-03-2021 So we have a line that works upstairs but he has broken the one we want downstairs. Civil's don't have to give the hrs travel time as you have to start at a yard. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Openreach - how long to fix a fault - Edugeek Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Do I have to pay for this visit? We also use third-party cookies that help us analyze and understand how you use this website. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. However, you may visit "Cookie Settings" to provide a controlled consent. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. "These are the same workers who kept the country connected during the pandemic. Work Experience. We need our broadband but have been told that it could take days to fix. The fault is due to theft, loss or removal of equipment. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. 13h08. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. BT promised two engineer appointments but no one turned up. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Graduates & Apprentices - Early careers - Careers | BT Plc Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. By clicking Accept All, you consent to the use of ALL the cookies. Do openreach/ BT engineers work 24/7 - thinkbroadband - Providing data governance through all operational teams in order to maintain and improve data quality. They come across many different situations that require considerable skill and the ability to think and act quickly. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. This depends on the apprenticeship you are applying for. I'm wondering will there be engineers working on a saturday? Include an address and phone number. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. But opting out of some of these cookies may affect your browsing experience. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . 22h. Some advice for working as a Civil Engineer with Openreach Jobs at Bt Openreach - Civil Poling Engineer