Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. These policies are subject to change without notice and without liability to Celebrity Cruises. You must ensure that you are using an up-to-date brochure when you book your holiday. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. All bookings are subject to these booking conditions. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). These groups may take place on the dates when you are sailing with us. For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). I advised that he actually pay no later than due date and that I always pay a few days sooner. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. Your confirmation invoice will show the latest planned timings. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. Deadlines for cruise deposits, payments & refunds (cheat sheet) The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. Booking Terms + Conditions | Celebrity Cruises . Already booked? )Guest Drone Policy: 1. If we have to make a significant change or cancel, we will tell you as soon as possible. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. Royal Caribbean pushes back final payment date and will allow kids to Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. Disney Cruise Line Extends Final Payment - DCL Fan . Deposit amount & final payment deadlines for Celebrity Cruises. 1.10 If I have to cancel my cruise holiday, will I receive a refund? Please see your Confirmation Invoice for further details of our recommended insurance broker. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. PDF Questions & Answers for Our Travel Agent Partners Regarding the Royal Flights will either be by scheduled or non-scheduled service. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. A cancellation can come for any reason on any booking made by January 31, 2022. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. However, we will use only names and contact details for marketing purposes. In the event that there are any increased costs in making such changes e.g. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. 2.7 Are there any formal health requirements? 5.12 What other conditions apply to my holiday. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Celebrity Cruises is free to adopt additional rules not stated in these policies. ** We reserve the right to include a fuel supplement when making a booking. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. Terms and Conditions - Celebrity Cruises To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. (For holiday sailings final payment is due 105 days prior to sail date) B. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. Sign in or create an account. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. The payment schedule for groups is different from that of individuals. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. That apparently came out in September of 2021. We reserve the right to increase or decrease the prices of unsold holidays at any time. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. Please note that if a traveller is found to have visited a country designated by the US as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the ESTA Visa Wavier Program and must apply for a visa to enter the United States. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. Celebrity Cruises: Payments & Refunds - Vacations To Go A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Please also take note of our Refusal to Transport Policy. All Rights Reserved. When is final payment dueexactly? - Celebrity Cruises - Cruise The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. It is New Year's Da. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. After that point, your agent will hold the monies on our behalf until they are paid to us. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. While onboard, drones must be stored safely in the stateroom. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. 1.3 What information must I provide to you and why? If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. The health and safety of our guests is our number one priority. Please note, the above options are not available where any change made is a minor one. The time needed to make final payment for a cruise has been pushed back, a change the cruise line has not done throughout the global health crisis. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us.

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