Travel credit is stored on your StudentUniverse account for future use. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. When emailing us, make sure you include the invoice numbers of everyone in your party. StudentUniverse UK has got you covered. Never miss a flight (deal) again Yes, and this depends on the airline's policy. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. StudentUniverse is not responsible for providing you with this information. First, they do not have a refund option. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. This is very common, just make sure you have the card holder's permission! We cannot guarantee that the travel service provider will credit you with point for your booking. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Additional costs are your responsibility. Verify your student status to purchase exclusive student fares. Most airline tickets do allow changes for a fee, plus any difference in fare. How do I change or cancel my flight ticket? We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Log in to your account on our website and go to My Wallet to view your credit. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Many airlines are updating their policies regarding travel credit use deadlines. combination of at least two of the following components selected before So call once, get in line and hang tight! No date changes are permitted outside of your tickets validity period. A flight disappearing from your account typically means that the airline has cancelled it. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). We believe that travel is essential to a modern education and that students return enlightened and inspired. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Youll be able to use it on StudentUniverse, for flights operated by that airline. Maybe. 198 User Reviews. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. This table is for informational purposes only. Travel insurance is also recommended by the Foreign and Commonwealth Office. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. These policies and rules are binding on you, so be sure to review them before purchase. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Additionally, a small number of itineraries do need to be booked via an agent. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Prices are subject to increase prior to the time you make full payment. All orders are subject to acceptance by us acting on behalf of the provider. Basic Economy . StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. StudentUniverse is on a mission to make global experiences possible. Log in to get the phone number and call our agents, who will help you book over the phone. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will ask you for details about your experience to forward to our technical support team. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Airlines have been updating their policies regularly as the situation is still changing. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Booking Conditions - StudentUniverse An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. You can still book with StudentUniverse. If your query is not urgent, please expect a delay in receiving a response. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Frequently Asked Questions | StudentUniverse FAQ Anyone can book with us, just not everyone will be able to get access to special discount student fares. No need to worry, your credit is associated with your original booking and not just your email address. Conditions can change rapidly in a country at any time. Most of our deals are available to be purchased online. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Studentuniverse Refund Policy Promo Code : r/BeamOffers These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. Were all working overtime to try and help as much as we can. . Advertised prices may be limited to travel within specified dates. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Studentuniverse Refund Policy Coupon Code can be found at this link. Studentuniverse Refund Policy Promo Code : r/DiscountSuave Vote. accounting for a significant proportion of the package. Studentuniverse Reviews | Read Customer Service Reviews of Many airlines are offering to waive change fees for flights booked in the next few . By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. If you do not, for any reason, any refundable amounts will be forfeited to the airline. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Airlines have been updating their policies regularly as the situation is changing. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. That depends on the airline policy. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Refund Policy. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Bottom Line. If your search has some of these special fares available it will be messaged in the search results. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. We have unique discounts available for students and anyone under 30. Please see the chart below to see if your flight is eligible for these rewards. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Search for the total number in your party and log in (or Sign up) as yourself. To confirm your travel arrangements you may be required to pay a deposit per person. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Individual services and tour organiser packages. StudentUniverse | Better Business Bureau Profile StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard At the time, most countries haven't announced a vaccination requirement. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. One-way fares to non-US destinations can require special visas. Issuing Refunds to Credit and Debit Cards - Stanford University When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. You can view any fees associated with canceling your ticket under the My Trips section of your account. Failure to produce either may result in the provider refusing to honour the reservation. It is entirely at the airline's discretion to provide you with a seat on a later flight. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. A package arranged by us will be a If youd like to check what your airline is offering, you can check out the airline policies directly. See the chart above for the best number to call. You must not make any booking unless you understand and agree with these Booking Conditions. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Travel insurance is recommended for all bookings. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. On the ticket, they have a link to go to the website of the airline. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Coronavirus FAQ | StudentUniverse Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Although we specialize in student and youth discounts, most of our promo codes apply for all ages. To use your promo code, enter it in the space provided on our checkout page. For your protection, we recommend that you purchase trip cancellation and travel accident protection. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Please contact us to see if your booking qualifies. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. You can also update your email address to a more permanent one on your account any time. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. All rights reserved. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Please allow adequate time to obtain any such advice or documents. Once you call, you can leave your number for a call back when we get to your place in line. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. You must notify your consultant of your payment once it has been made. Airlines generally do not allow changes to your routing or name changes. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Always free! StudentUniverse: Cheap Travel on the App Store For any fare we advertise, we first check to make sure there are some available seats. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. On the checkout page you can enter the details of the card you will be using. Please note that for all air bookings a service fee of up to 16 will apply. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Yes! All refunds will be delayed until the situation stabilises. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. To find the change rules for your flight ticket, look under the My Trips section of your account. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Fulfillment of a request cannot be guaranteed. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events).

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