Hello- We have taken the following action in regards to this complaint. BBB is here to help. Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST.Choose how you would like to contact our team below! Cancel Direct Line Auto-Renewal Before You're Charged Again! . I will seek legal counsel as well for all the lost time and effort to get this corrected and for poor service and counseling overall. In the end they stole easily $650+ from my bank account. Our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. And yes, I was scammed as well. They did say that they were going to refund me, but at this point I had already disputed it with my credit card. I call over and over, on hold for almost an hour and no answer. Thriveworks Visit Site. Prior to my appointment, I requested via phone the amount that I would owe during my first appointment. If for some reason, you are having trouble canceling your Thriveworks membership, you can simply allow DoNotPay to do it for you. Sit back and relax while we do the work. Lastly, a refund was not completed from Thriveworks. This is a real benefit for an online therapy company as many of its biggest competitors, including BetterHelp, do not. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Free, and no spam ever. Thriveworks continues to send excessively frequent emails and text messages about a purportedly outstanding debt. There is no space and time set aside for doing the emotional work that the user needs to do, which is a basic tenet of talk therapy. It can help you or your family deal with trauma, grief, depression, family and relationship problems, or other concerns. I have asked to cancel my subscription, they have not done that either. Note that complaint text that is displayed might not represent all complaints filed with BBB. I think their response is ridiculous. The companys complete lack of empathy and understanding is absolutely astounding. My last visit was February 14th. Also, they are still sending me bills saying that I have to pay for something that has already been paid for. Doesnt cancel or reschedule with at least a 48-hour notice, Is more than 10 minutes late to a 30-minute appointment or 15 minutes late to a 60-minute appointment (unless the session is resumed and care is delivered). BBB is here to help. When I called to get the 99$ missed appointment less than 24 hour cancellation fee removed it was denied unless I could show proof. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. I submitted my insurance to Thriveworks in November and they billed me for the full amount rather than my insurance. I have called my bank to change my card info and started a chargeback. I was assigned to Thriveworks for EAP (employee assistance program) I was charged for the 5 Sessions that allowed by the ****************** after being attacked at work by an inmate, I was charged ****** that I wasnt suppose to pay for I called and they said my insurance wasn't being charged so I called my insurance and they told me that this was covered called them and said they would issue a refund still have not received said refund. Log in to manage your appointments, join telehealth sessions, and complete paperwork. They lied initially, essentially tricked me into giving them my credit card number and now are harassing me and continuing to attempt to make unauthorized charges on my credit card. Get the latest mental wellness tips and discussions, Well guide you through the process. The second time, the woman was very rude and hung up on me. The first time, I was told that there shouldn't be any charges and I did not owe anything. You're Data Is Shared and SoldNow What? The companys mission is kind of loftyto help people live happy and successful livesbut it has worked hard to help people find treatment for their mental health conditions online and in-person all over the country. Furthermore, statistics from the U.S. Department of Health and Human Services indicate that the country would need an additional 7,420 mental health professionals in order for the public to be adequately served. He stated he would transfer me to billing. . We encourage you to continue to communicate with the billing representative if there are any further questions/ concerns. I will contact my insurance company also. We have confirmed with our billing team that the client does not have any outstanding balance and that they will no longer receive any communications from our team, as their account has been fully closed. However, they did not adjust to the correct amount owed. At the beginning of 2022, there was a system change and that's where my billing got screwed up. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Im not sure if theres a file or profile of my account but if you see what I have attached, that explains the charge from another persons account. I submitted my insurance documents to the new practice and was told at this new practice that I would have a $40 copay. At Thriveworks, we value you and all of our clients and strive to provide high-quality care throughout every step of your journey with us. Hello- We are sorry to hear about this issue. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Our survey results indicate a high level of customer satisfaction. I called and was on hold for 20 minutes. Fill in the required information, and send it. Today I finally received an email for someone to actually speak with me. No services were received for this fee and no subscription was authorized. Theres no way to filter by identity. Please submit your cancellation request with 30 days written notice and include your name, physician's name, and reason for cancellation. Upon cancellation, your access to Thrive Market membership perks will continue until the end of your already-paid membership period. I Tried the call back feature and no call back either. Now this charge shows up out of nowhere on my checking account transaction log. We independently evaluate all recommended products and services. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Log in to DoNotPay and search for the Manage Subscriptions product. Out-of-pocket costs vary depending on which therapist you see and what kind of treatment you receive, but they start at $99 per session. Thriveworks Online Therapy Review - Verywell Mind Memberships are issued for one-year terms. Thriveworks psychiatry service works much the same way its therapy service does. The next day I received another email from a different representative from billing, giving me a totally different reason for the charges. Thriveworks. . How to cancel your membership in 3 steps: Log in to DoNotPay and search for the Manage Subscriptions product. A month later they sent a bill for the money that had already been paid. Thriveworks is a nationwide organization of licensed counselors and psychiatrists that offer in-person and virtual care.. Thriveworks: mental health counseling and psychiatry Ninety percent of users rated them as being good, very good, or excellent overall. Finally, to stop the harassment we paid the balance, despite it being incorrect. (In fact, even some directories, like Mental Health Match, offer matching.). Cancellation Policy | Thriveworks Cancellation policy Clients must cancel or reschedule 48 hours in advance of their appointment. Psychiatric Nurse Practitioner (Former Employee) - North east - February 25, 2023. I want assurance in writing I will no longer be billed. I was having meetings every other week for a few months. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Monday through Friday from 7:00 am to 12:00 am Eastern Standard Time (EST), Saturday from 7:00 am to 6:00 pm Eastern Standard Time (EST), Sunday from 8:00 am to 5:00 pm Eastern Standard Time (EST), Click "Help or Support for Existing Clients", Click on "Show me a Phone Number to Call". Thriveworks is a Covered Entity Under HIPAA. The charges have been appropriately refunded and the complaint is resolved. This "billing process" is nothing but a scam and borders on fraud. Multiple attempts were made, with documentation, to get the bill adjusted. ******** ******. Best Online Addiction Counseling of 2023 - Verywell Mind We understand and empathize with your situation and how you must have been feeling during that initial conversation with us. It is so valuable to be able to choose a therapy setting that works best for you. In January of 2023 they started to bill 5 times the amount with notifying or saying anything to me. We believe this issue to be resolved but encourage the client to reach back out if there are any further questions/concerns. For your reference, details of the offer I reviewed appear below.I want written assurance that I will not be billed in the future and my credit card information taken out of your records. I have contacted Thriveworks about being overcharged. If you miss a session or dont cancel within 23.5 hours of your scheduled appointment, you pay a cancellation fee of $99, and your insurance will not be billed. Read our. How to Cancel Thriveworks [Money-Saving Hack] - DoNotPay We have confirmed with our team that they have reached out to the client and refunded a total of 23 charges for membership. After this we switched from my insurance plan to my husband's. I was unavailable, so I responded via email. International Association of Better Business Bureaus. Still, the pay-per-session rate of $99 makes Thriveworks more expensive than some of the other companies we reviewed, especially compared to those that only charge you a monthly subscription. Cancel Any Service or Subscription - donotpay.com Edit: the monthly fee was $39 not anywhere near the amount I was being charged. - provider is in network per ***** ($10 copay) but continued to charge $40 even after confirming with insurance twice that it is $10 Click "Questions about Billing or Insurance.". Read More Cancel Thriveworks Membership How to Cancel Frndly TV Without the Hassle. 2. Their billing department transferred me in circles and then hung up on me. On February 17th I called to cancel all future appointments. However, it is important to note that more serious mental health concerns (such as suicidality and psychosis) are not effectively addressed with an online therapy service, she explains, as those issues generally require a higher level of care and more frequent sessions than other diagnoses.. THRIVEWORKS - 1010 Wisconsin Ave NW, Washington, District of - Yelp Unlicensed you can apply for a behavior coach and they pay $27.50 a session. If your qualifications (licensure type & status, location and availability) match what we're looking for, we'll reach out to set up a video interview with one of our amazing recruiters. delivered straight to your inbox. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You can also reach out to the support team and tell them you'd like to cancel your appointments. Ive called 5 or 6 times and even spoke to supervisors. Rep. ******* *******. We have confirmed with our billing team that they have reached out to you to assist in solving this issue. Access the headquarters listing for Thriveworks Administrative Services, LLC Contact Information 872 Massachusetts Ave Ste 2-2 Cambridge, MA 02139-3072 Get Directions Visit Website (617) 395-5806. We believe this issue to be resolved but encourage the client to reach back out to us at ******************************** if there are any other questions/concerns. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. However, it is important to note that telepsychiatry requires oversight, especially if prescribing controlled substances. Hello, We are sorry to hear about these issues! How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, To chat with Thriveworks, look for the small Chat icon in the bottom right-hand corner of your screen. During the call was asked for a credit card. I have no reason why this was done. Furthermore, as a disabled person, I couldnt find a therapist familiar with disability much less someone who was also disabled. We make it simple and stress-free. Thriveworks Counseling Review 2023: Pros & Cons, Cost, & Who It's Right For I would like my $119 refunded back to my credit card please. Thriveworks Online Therapy & Counseling Review (2023) It has in-person centers all over the country, its therapists have evening and weekend hours, it accepts insurance, and it provides multiple types of services, including medication management. The third time, I was again told there should be no charges. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. We believe this issue to be resolved but encourage you to continue to communicate with the billing representative if you have any further questions/concerns. Your privacy and confidentiality is extremely important to us. Thriveworks Counseling Reviews, Ratings | Counseling & Mental Health Two-thirds of users said that the services they received at Thriveworks were as helpful or better than previous therapy experiences at improving their mental health. Thriveworks is currently working towards complete Accessibility of this website. We encourage the client to respond to the billing representative in order to resolve this issue as quickly as possible. They also wont speak to me about the other persons account for privacy purposes. Still have questions? We've got answers. - Signature MD It can be canceled immediately. They stated that the credit card was needed in case the insurance didn't cover the cost of the appointment. Although there is an app available, you need an access code from your local Thriveworks office to use it, and neither of my therapists even suggested it. If you place an order after your cancellation has gone into effect, you will be charged at the then-current rate for a non-refundable annual membership. I received an email from billing Explaining that I was charged for a late fee and a session. Regards, When you enter the Thriveworks homepage, you immediately see a button to book a session. I was charged $119 for a different patient with a separate account. The representative said I can cancel you, but if you have upcoming appointments, I would have to transfer you to sales. They specialize in helping people rebuild their relationships. I ended up canceling the appointment more than 24hrs ahead. We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. I then provided my basic contact information and credit card. Follow the instructions that were included in the email you received when you scheduled your first appointment. This just continues to waste more and more of my time and continues a terrible customer experience. The whole process felt less like starting therapy and more like signing up for a hot yoga class because of how little information I needed to enter. Anyone have experience working with Thriveworks? : r/socialwork - Reddit It offers treatment through both telehealth and in-person modalities, and this flexibility is something that very few of its competitors offer, especially at such a large scale in 48 states. BBB Business Profiles generally cover a three-year reporting period. You will be connected to a dedicated Thriveworks Success Navigator who will help you schedule your appointment as a Sidecar Health member. I don't even have a death certificate yet let alone proof. Went online and read multiple reviews about how they attempt to make unauthorized charges on people's credit cards. How Do Therapy Sessions Work at Thriveworks? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We're here to help! Im a patient with Thriveworks counseling. It doesnt have offices in New York, North Dakota, South Dakota, Vermont, or West Virginia. Working with them was a hassle from day one. Our billing team has been in touch with the client and have refunded all overcharged fees. International Association of Better Business Bureaus. If you need to change therapists for any reason, you can do so at Thriveworks. This is shown clearly in the attached screenshot. Choosing a therapist on Thriveworks is a bit of a shot in the dark because there is no matching process or intake questionnaire. To support its core mission, the website has a blog, which is updated multiple times per week and provides ample information about a variety of mental health issues. 36 customer reviews of Thriveworks Counseling. Saying you will resolve my issue does not resolve my issue. Once I chose a time for my first appointment, I was asked to create an account, which I did via my Gmail. They will not rectify this error despite multiple emails. Our billing team has reached out to the client to confirm that they have a zero balance and that their card has been removed from our system.We believe this issue to be resolved but encourage the client to reach back out of they have any other questions or concerns. Thriveworks' has a minimum 23.5 hour advance-notice cancellation policy. U Penn. Just wanted to jump on here and make everyone aware of a therapy company that is scamming people. - supporting documents pending We can also help you with: Whatever your issue or concern, DoNotPay is here to help! Regards, Through our partnership, Sidecar Health members can access all the benefits of Thriveworks without a membership fee. I'll note you haven't addressed the constant billing statement emails you've sent me as well. We'll even try to get a refund on your behalf. One big drawback of the company, though, is that there isnt an easy way to search for a therapist that specializes in treating BIPOC clients. I signed the waiver they asked and have continued to bill me more than 1300. If you have questions, concerns, or would like to find out more, please contact us here. Sixty-four percent of our survey respondents said they didnt need to switch therapists. If sessions are canceled or rescheduled with less than the required notice, or if a client misses a session, the client agrees to pay a no show fee (insurance will not pay for missed appointments). Thriveworks also collects your credit card information at signup, but your therapist will also have to collect your card information at the end of the session in order to receive payment. So if anyone from this office decides to respond to this complaint, give me the name and phone number for the corporate office so I can communicate directly with them. I am requesting a full refund that was deducted from my account without my permission. This allowed us to directly compare services offered by gathering qualitative and quantitative data about each company and its users experiences. America faces a mental health care crisis. They then charged for 4 visits at once. Thriveworks is a mental health franchise available in 40 US states that offers online and in-person mental health services for kids and teens, individuals, couples, and families. Complaints for Thriveworks Solutions, LLC - Better Business Bureau Hello- We are sorry to hear about these issues! We believe this issue to be resolved but encourage them to reach out if there are any further questions/concerns. While its services can be somewhat expensive and there have been complaints about its billing practices, overall, users seem very satisfied with Thriveworks. I cancelled the card and got a new one. I never received any bills. Hello- We are sincerely sorry for your loss, and we send you and your loved ones our condolences. After reading your review, it seems we did not do that. We have confirmed with our support team that the client was able to connect with our team in order to address their concerns and assist with billing through our patient portal. In reviewing my year end credit card statements for 2022 and 2021, I discovered that Thriveworks charged me $39 each month starting 2/2/2021 through 12/2/2022 ($897 total). Telepsychiatry is generally appropriate just like teletherapy as long as the provider has training in providing care via that type of platform, she adds. As soon as it was unfrozen, they made an unauthorized charge. We believe this issue to be resolved but encourage the client to reach out if we can be of further assistance. Read Customer Service Reviews of thriveworks.com - Trustpilot Following these disclaimers, I was asked a series of intake questions regarding my mental health history and current struggles. Thriveworks is suspiciously incompetent. While all of their therapists are qualified, licensed counselors, psychologists, and/or psychiatrists, theres very little information available about them on the site to help you choose one. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. Hello- We are so sorry to hear about these billing issues. In January. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. *** ******, - Lied and told me that they provided services for psychological ******** ***********, but it was not the case at my appointment Regards, If you don't have a portal account yet or have forgotten your password, please contact our office.