6.6. None of which, of course, attends to the issue of those people often the least well-off, and many in the boroughs elderly groups who dont have easy access to laptops or tablets, smartphones or superfast broadband, and so have no means of accessing these services. Food waste is collected weekly, while general waste, paper and card, and plastics, glass and cans recycling all take place every fortnight. Further to your email dated 10 November 2021, in which you requested an document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Yes, of course. Croydon is one of eleven metropolitan centres of Greater London. We are making it easy for residents to get their bin calendars online this year. Council services, online, 24/7 www.croydon.gov.uk/myaccount. Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. Whatever type of waste you need to dispose of and wherever youre based in the country, well find a local solution for your waste management and recycling needs. Our Town Hall reporter, KEN LEE, on a council consultation that appears to be an exercise in stating the bleedin' obvious The council's 81,000 per year Tory Mayor wants residents to "shape" its outsourced rubbish services. Bin Serial Number Should you have any difficulties with reading the spreadsheet kindly Your donations keep this site and others like it running. I have now concluded this review and I am able to reply as follows. Should you have any difficulties with reading the spreadsheet kindly To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Labour makes itself a laughing stock with Croydon tweet, Councils rubbish collection calendars only available online, A page on the council website allows residents to enter their postcode and address, For more information on rubbish and recycling services, Inside Croydon has been delivering local community news since 2010. I believe there was a team looking at the My Account and report it stuff. This is included for free every time we collect any type of waste from your premises. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. Im determined to keep improving our customer services, he said. Non existant = not existing or not real or present. Your donations keep this site and others like it running. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. This email contains proprietary confidential information some or all of Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. Our lawyers and WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. #Binmageddon: 1,000 street bins have vanished from borough Information management FOI & SAR team. Business Waste can make sure your company complies with Croydons strict regulations. When Croydon bins will be collected over the Christmas holidays We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. After creating a waste management plan for your business, our collections will be reliable and regular. 2. Bin must be left out to the front of the address to allow collection to take place. sorry that you are dissatisfied with our attempts to handle your request Find out how to start or renew a garden waste collection. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K Youll need your billing and payment details, including your account and invoice number (if applicable). This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. Taking out the rubbish: there will be no collection calendars delivered this year. And for those without access to a computer or printer at home, Mayor Jason Perry makes the less-than-helpful suggestion of visiting one of the boroughs libraries, most of which he has closed for five days each week in order to save a few bob. This administration shows little care for vulnerable people, be it in this matter or the callous decision to take away the jobs of people with learning difficulties at Cherry Orchard Garden Centre. The busiest roads in the borough are cleaned on a daily basis; others are swept at least once a week. of this email or attachments. Bookmark the They can help with advice and some assistance to enable people to get back into some employment. privacy legislation. The Contractor means an organisation that has a contract with the Council to provide the Services, (or some of part of them on the Councils behalf). Garden waste collection service - terms and conditions A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K 10.5. NEW Help improve this site by decision. If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. Please use this web site address to view the council's e-mail disclaimer - http://www.croydon.gov.uk/email-disclaimer. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. Garden waste service - Reigate and Banstead Any reports of missed collection reported outside of these times will not be collected. I am surprised to learn about what has happened at the Garden Centre and was unaware of this. The garden waste service is no longer managed through My Account. They are often verbally abused by members of the public. SocietyWorks Ltd There are no hidden hire or rental charges for your bins, so you know exactly what your waste collections cost. You can also call us on the numbers below. Yours sincerely, This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. 15.2. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. has misdirected this e-mail; you must not use, disclose, copy, print or My Account will continue to be used, the council says, to request or renew garden waste service an area of contention from many who have been paying extra but not receiving the promised service and to order or amend a bulky waste collection. Your red lidded rubbish bin is emptied weekly. 1.1 Selflessness The council has announced that it is abandoning the requirement for residents to sign-up for its deeply flawed My Account system, which until this month it insisted that members of the public must use to report any missed bin collections by Veolia. Perry comes across like the radio psychiatrist Frasier with his Im listening. In your request for an Internal Review dated, 10 November 2021, you stated These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. To arrange low cost waste collections call 0800 211 83 90. Click here to find out more about recycling in Croydon. 3.1. Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, extra waste next to the bin or balanced on the lid. Holders of public office should act and take decisions in an open and transparent manner. If the bin is presented in such a way that it would pose a risk of being damaged by the Councils equipment (example, excessive overflow of waste, as such, which would prevent the lid from closing). Find a postcode on Royal Mail . Clause 10.3. shall apply upon cancellation by the Council. Run by Volunteers and powered by Alaveteli. us responding to your request. Disability Croydon run a place called Ourspace at 50 High St Croydon. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. Croydon Council 14.4. They care about not only their work but us as well. The charge is for the provision of the Service and not the size of the bin used, or the amount of waste produced. Customers who do not have access to the internet can sign up using the internet Services at Access Croydon or any public libraries, in person or nominate a person to do so on their behalf. Find out what services we provide the residents of Bromley. However, the Council will not refund any money if the cancellation is not made within 14 days of the payment being made. Croydon Borough Council, Download a zip file of all correspondence. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account. Holders of public office should be truthful. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias.

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