Eurotunnel Le Shuttle have these located within our Calais Terminal. Related: Will the size of my vehicle change the price I pay? The island platforms are separated by single track, allowing vehicles to access the train from both sides. Popular places to shop in Cannes include its most famous thoroughfare, La Croisette and the Rue dAntibes. Its possible that vehicles may arrive at the site which are classed as excluded from the requirement to park on the site. If you would like assistance please call our Contact Centre. Legal Notice. This publication is available at https://www.gov.uk/government/publications/attending-an-inland-border-facility/attending-an-inland-border-facility. external temporary storage facilities (ETSF) Border Force customs offices will only reply to questions where: the question is about goods that are subject to a Border Force examination or check. We use some essential cookies to make this website work. Tax Free Shopping in France - Eurotunnel Le Shuttle A popular ski destination in the Alps, you can also indulge in a little (or a lot of) shopping here. Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something". Tu es rigoureux(se) UK residents are now eligible to shop tax free in the European Union and can save money on VAT on their purchases. In order to accommodate these services, it was planned to build a brand new vehicle terminal on each side of the tunnel that would allow cars and lorries to be loaded quickly onto the trains. Cit Europeshopping mall, Carrefour Hypermarket and the Chanel Outlet store are located just a 5-minute drive from our Calais Terminal, offering you a quick way to shop. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. A variety of goods qualify, including cosmetics, jewellery, technology, and food and drink items. Freightlink is a registered trademark. If you disable this cookie, we will not be able to save your preferences. Your information is handled according to our privacy policy, and you can unsubscribe at any time. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Flexiplus customers can reach us on the following number for ticket sales or support with their booking. privacy policy. All customs control will take place on site at Calais Truckstop. You can find out more about which cookies we are using or switch them off in settings. At the end of the inspection, in the event of a favorable control, ASA also ensures the passage to the Customs Office to notify the passage T1, ATA Carnet, or any other customs documents. 6Go to the formalities building to report your arrival All customs control will take place on site at Calais Truckstop. Dont include personal or financial information like your National Insurance number or credit card details. PABLO is the electronic VAT refund processing system for France. ATA Carnets At Port Of Dover & Eurotunnel | Dynamic Dox An ATA carnet is recommended. To help us improve GOV.UK, wed like to know more about your visit today. Please complete our online form, and we will be in contact with you as soon as possible. Thank you for submitting your details and signing up to our newsletter and latest offers. Border Force customs offices list - GOV.UK The Eurotunnel Calais Terminal [1] (also known as the Charles Dickens Terminal or Coquelles Terminal) [2] is a railway terminal built . However, a large proportion of the area chosen for construction was marshland, with anything from 3 to 10 metres of peat on top of the solid ground. The team is the official representative of Customs brokers in contract with Eurotunnel during the Customs and SIVEP inspections Customs Agent (RDE) on the French Eurotunnel terminal The office is located at the Coquelles CDS (Centre Douane Sivep). When making your booking you would have received a Eurotunnel Booking Confirmation, which is your receipt of purchase. Check what services are offered at each of our inland border facilities, not all inland border facilities carry out the same functions. Unfortunately we have not been able to receive your details. any vehicle transporting abnormal loads, which are: a weight of more than 44,000 kilograms (kg), an axle load of more than 10,000kg for a single non-driving axle and 11,500kg for a single driving axle, class 1 substances and articles (explosives) and class 4.1 substances (polymerizing substances), vehicles subject to Special Types General Order (STGO) 2003. However, if the truck driver has not been equipped with a Eurotunnel Border Pass, it is important that he or she has barcodes (on the customs documents) or a GMR code (if going from France to Great Britain). If you are locked out of your booking due to too many incorrect password attempts you can request another copy of your booking confirmation email (which includes your booking password). Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. If your goods have been flagged as held for a compliance check, you must tell front office staff this when you arrive. customs functions if you have received instructions to do so. Border checkpoint for vehicles operated by the French Border Police and French Customs when leaving France and the Schengen Area at the juxtaposed controls at the Eurotunnel Calais Terminal. Please note there is no PABLO kiosk or customs office located in the Flexiplus Lounge and it is not possible to travel back from the Flexiplus Lounge to validate your tax refund forms, as border controls will have already been completed. You have accepted additional cookies. Waterbrook) before you arrive at the Eurotunnel Folkestone terminal. Oh no! Community and Common Transit UK offices list - GOV.UK Getting an electronic refund via your credit card means you will be refunded in the currency of your card or bank account. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. SGS areAuthorisedConsignor with French Customs which means that from Calais Truckstops authorized location in Calais, approved clients ofTransitNetcan start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. A non-refundable Administration Service Fee of 10 / 12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. Ireland If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). Your information is handled according to our privacy policy, and you can unsubscribe at any time. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. Language links are at the top of the page across from the title. It will take only 2 minutes to fill in. There are a few guidelines for shopping for tax-free items to help you keep the process smooth: Shopping in France is incredibly similar to in the UK, but there are a few things that are different that you should know before you go. The terminal consists of ten island platforms, with four overbridges connecting each platform to the autoroute. ACCs can start and end transit movement of goods at their own premises. In some cases you may also be stopped by Border Force officers within the port to have checks performed on your vehicle or load. Opening Season: . Standard Refundable(not "Standard" - see, Frequent Traveller / Frequent Traveller Flexiplus. Our services are aimed at all RDE Customs declarants not present on the Cross-Channel platforms. Check how busy an inland border facility is before leaving for your journey. Check for more information on getting ready for Welsh ports on the Gov.wales website. Freight ferries or shuttle crossings from France to England. France Leave the SIVEP Customs Centre1 2Take the A16 motorway towards CALAIS 3Take exit 42 and head towards Le Truck Village Upon arrival at Le Truck Village Park your vehicle near the formalities building.4 5Take note of your parking space number. Europe 24 Hour emergency helpline: 0033487257124, Travel Insurance Find a contact list of Border Force customs offices and their opening times. Nederland Amendments to your booking can be made subject to our terms & conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel). From Belgium: +32 (0) 70 22 32 10 The truck must be on location when the declaration is, Only when the truck is on location and when the driver has made himself known to ASA CTS staff will th. Securing Vehicles & Cargo on Ferries Guide, Vehicle Types On Ferries & Eurotunnel Freight Guide, Port Pass Generator - GMR, PBN, Envelope, Portbase, Declare your ATA carnet at the Pit stop if not already confirmed via your Border Pass, Present it at the Customs booth located just after check-in where it will be stamped. Here youll find outdoor markets, large shopping centres and small boutiques. Once youve parked your vehicle, youll be asked to switch your engine off by the traffic marshal and to keep it off whilst youre parked. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. It was launched on 29 March 2019 at all entry/exit points to and from the Calais region and at the border points between the English Channel and the North Sea. It is customary in French shops to greet the clerk when you arrive and thank them/say goodbye as you leave the store, whether you purchased anything or not. If there is a control, ASA CTS staff will inform the driver. Do not hesitate and contact us! The Decathlon Calais Store is just 5 minutes from our terminal. ASA Assistance Port 24/7 SIVEP. Nous recrutons ! ASD Group recrute un(e) Commercial(e) Douane pour notre bureau de Calais (62). Customs Agent (RDE) on the French Eurotunnel terminal Calais bureau. All other countries: +33 (0) 321 00 20 61, From the UK: +44 (0) 3457 35 35 35 Apple iPad Normally 380,Tax-free price: 316.67, BTWIN Childrens Bike (from https://www.decathlon.fr/) Normally 210, Tax-free price: 175, Head Skis (from https://www.decathlon.fr/) Normally 250, Tax-free price: 208.33. Custom Office Detailed Information - European Commission First published on Mon 21 Jan 2019 06.11 EST. PABLO kiosks and customs offices are all located within our Calais Terminal Building. This is less typical in larger cities like Paris, however Sundays may still have a reduced opening period so be sure to check before you head to the shops. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. The terminal has a larger loading gauge than the rest of the French network owing to the oversized trailers used to carry the road going vehicles. The ordering of clerk services takes place primarily on the N.ASA platform. When paying for your purchases, ask a member of the store staff for a tax refund form. Customs and Immigration at Dover or Folkestone - Tripadvisor Eurotunnel Le Shuttle Terminals: Folkestone & Calais Calais is the closest and most convenient destination for tax-free shopping, only 35 minutes from Folkestone with Eurotunnel. Oh no! If youre crossing the Channel through the Eurotunnel or the Port of Dover, you must check a heavy goods vehicle (HGV) is ready to cross the border. Pet Travel Checklist - Are you ready to travel? Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). You can change your cookie settings at any time. To add API to a booking made with a My Eurotunnel account, simply log into your account and view the specific booking to add/amend the API. UK residents (excluding NI) are eligible for a tax refund after shopping in France. Inland Border Facilities cannot be used for commercial storage. Search and find the nearest customs office from all customs offices in Europe with opening hours and areas of responsibility. A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. On arrival in France, you will automatically be directed via the orange itinerary to the Centre Douane SIVEP where your ATA carnet will be stamped. CUSTOMS FORMALITIES MUST BE CARRIED OUT BEFORE THE VEHICLE ARRIVES AT THE PORT OF CALAIS To ensure an optimal flow, it is essential that the formalities have been carried out - both for import and export - on the French online customs declaration platform : pro.douane Currently, the best option for receiving your refund, is by presenting your credit card when making a purchase in a store. Phone: 09 70 27 08 54, E-mail 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 Deutsch English Franais Lithuania Mr. Tim Amarab, Mrs. Maeva Dauchel, Mrs. Julie Duvivier, Mr. Adam Fedaoui, Mrs. Sandy Pecriaux and finally Mr. Alexandre Sarot Clerk. Your refund will be determined by the method you choose to receive it. There will be automatic number plate recognition cameras at the entry and exit points of the site. Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle. Please note there are no VAT charges for travel on our passenger service. Head to these destinations for some great tax-free shopping opportunities. United Kingdom FR OFFICE: 885 Rue Louis Breguet 62100 Calais SGS are, Consignor with French Customs which means that from Calais Truckstops authorized location in Calais, approved clients of. Its the fastest and easiest way to validate your tax refund forms and all the instructions are on the screen for you to follow. Shops & Restaurants at Eurotunnel Le Shuttle Terminals This is based on things like load content, vehicle size and the presence of hazardous goods. Please make sure to make the Driver info web application your favorite tool when traveling with Eurotunnel Le Shuttle Freight. Read our guide to make sure you get the most value from tax-free shopping and understand the process. FILE PHOTO: The first trucks leave Eurotunnel's new customs border in Calais just after midnight, as Britain formally exits the European Union, France, January 1, 2021. You only need to attend an inland border facility if youre arriving at the Port of Dover, Eurotunnel or Holyhead and youre moving goods: You must follow instructions about whether you need to get your goods checked by customs on arrival or if youre able to continue your journey. Work has begun at the Calais Eurotunnel exit for a new border inspection post for horses and other large animals as part of a 20m no-deal . The Cabinet Office said 18,000 KAPs had been issued so far and "around 700 lorries have been turned away from the border" with a further 150 fines handed out for non-compliance. Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. What to do when attending an inland border facility - GOV.UK This formality is necessary to allow the pre-notification preceding the documentary, identity or physical checks. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. To avoid any doubt, the government's border model states that from January 2021, temporary exports to the EU need to meet the same customs requirements as non EU countries. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. You have rejected additional cookies. Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. To start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), youll need to: To end a movement at an Office of Destination, youll need to present the TAD and provide the Movement Reference Number (MRN) for every consignment. Hrvatska All prices include taxes, so you will not need to calculate how much you owe on top of the price tag. Moldova As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. Take consume to mean use which means all items must go home with you unused in their original packaging, Have your tax-free items and receipts ready for inspection, so if your items are packed away in your car, make sure they are easily accessible, Take photos of your tax refund forms after stamping or validating them using PABLO so you have evidence if there is a problem later with your refund. Or if it is not an emergency, you can complete an online claims form at https://uk.claims.axa.travel/. This website uses cookies so that we can provide you with the best user experience possible. the French Authorities were due to bring in a new requirement for all private attestations for exports of shelf-stable composite goods presented at a French BCP to be translated in Frenchfrom 1 January 2023. Upon arrival at the site, youll be greeted by a traffic management marshal. Well send you a link to a feedback form. Global Site (English) The terminal is located at the end of a loop connected to the route from the tunnel; trains exiting the tunnel travel anti-clockwise around this loop and then pull into the terminal, meaning the locomotive that pulled the train will remain at the front for the next service through the tunnel. Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. To amend your travel insurance please call our Contact Centre. Calais ferry port is situated in the busiest shipping lane in the world, and is the closest port to the UK to offer ferry services between the UK and France. For more information, do not hesitate to contact us via the form at the bottom of the page. As a result of the Sangatte Protocol signed between France and the UK in 1991, juxtaposed controls have been established. PDF 1 2 3 4 5 6 7 8 Guide for drivers - ClickDimensions Calais bureau - Opening hours, Contact (FR000740) If you need to use an inland border facility and are coming to Kent from elsewhere, you should get ready before arriving in Kent. Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. All rights reserved. To help us improve GOV.UK, wed like to know more about your visit today. Our team of clerks is made up of health and veterinary experts and is able to manage all types of goods, live animals, food products, plants etc. and therefore provides CHED A, CHED D, CHED P and CHED PP. If you use assistive technology (such as a screen reader) and need a To be able to ask for a VAT refund, you must prove to the authorities that you bought goods in the European Union and you will consume them in your country of residence (which MUST be outside the EU). The French Customs Office has published a handbook in which you can find out how formalities . Competitive comprehensive cover for you, your family and your vehicle. Contact HMRC for general enquiries about customs processes. From France: +33 (0) 810 63 03 04. Digital screens located on the freight exit route in France display the customs status linked to the vehicle. The Eurotunnel Calais Terminal[1] (also known as the Charles Dickens Terminal or Coquelles Terminal)[2] is a railway terminal built for the transport of road-going vehicles on specially constructed trains through the Channel Tunnel. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Here are some examples of what you could save on tax-free products. 01 70 27 15 84: 62100 CALAIS: Fax-Telex-E-mail: r-calais-bc@douane . Make travelling even easier with a My Eurotunnel account, Click here for our partner offers and savings, You have permanent residence in a non-EU country, You spend more than 100in France (other EU countries have different limits), Reduced rate for certain products and services: 2.1%, Bring your passport with you when you go shopping. 'I'm stuck here': lorry drivers in Calais begin to feel effects of See our duty free page). You can also buy some electronic items such as headphones or tablets. It means faster and easier bookings each time you travel, with all your documents at your fingertips and essential travel alerts through your journey.

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