Leeds, LS2 7EW . View map, The Lighthouse This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. Sign up to our mailing list or follow Greener Hackney on social media: Around Hackney, there are 90 clothing banks where you donate clothes to our partnering charities: Clothes and textiles in good condition will be donated and sold for re-use in charity shops. The statement is clear that the Macpherson definition is still relevant today. Items are assessed and categorised based on recommended retail price (RRP) and condition. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. If you own the property, please see our leaseholder contact details page. After user testing and analysing the data, the service was iterated and improved further. Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . The Dextrous Web Ltd, trading as dxw. The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. We have target times to carry out any repairs that we are responsible for. Hackney Council on Twitter If you are reporting an external or communal area repair, you must report the repair via telephone. Sign in | Hackney Repairs Hub The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. This week, Cllr Clayeon McKenzie, Cabinet Member for Housing Services visited the Councils Florfield Road Depot to thank some of the new recruits brought in through the investment and a number of former apprentices who have recently qualified and secured roles at the council for their efforts. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. This service will allow you to raise all non-emergency repairs. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. At this stage the complaint is investigated by a team independent of the service you complained about who form part of the Chief Executives Office, or an appointee. Keep iterating and improving. Hackney's ambition for housing. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . This page is for council tenants and leaseholders. We value your comments and suggestions to help us provide better services. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. The time came.for me to focus on progression and not just job comforts. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . Between 2018 and 2020, Hackney is building 2,000 new homes. You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. To do this, it engaged us to work in partnership with FutureGov. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. LBHackney-IT/repairs-hub-frontend - Github London, N1 9NW In beta, we developed and launched Report a Repair and made it available more widely to real users. London, N1 9NW Our repairs telephone number is 020 8356 3691. Item details. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. Large scale maintenance programme in 19 storey block in Hackney These acts of reuse help our community and reduce waste. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. in some cases it may be possible to resolve your complaint without the need for a full investigation. Report a change of circumstances for Housing Benefit or Council Tax From Wednesday 19 April, find them at Clifden Centre in. - is an enhanced version of the system that was in place before the cyberattack. Hackney Caribbean Elderly Organisation- An open day to mark the 75th anniversary of Windrush and to raise awareness of health issues experienced by the African Caribbean community, featuring art, drama and exercise/healthy living workshops. View map. Please sign in with your Hackney email account. Hackney Council new build repairs: guest post by Ewelina Sorbjan It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. We are collecting warm coats to give to residents in need. The Dextrous Web Ltd is a company registered in England & Wales, No. Coventry CV4 OEH See below details on how you can help. You can take some simple steps to reduce condensation, helping to prevent damp and mould. Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. While faithful to the legacy and ethos of our Founders locally, we are open to respond to national and international crisis, reflecting the outlook of supporters and the Club. As part of this work, we wanted to make it easier and simpler to understand the ongoing performance of Report a Repair. This scheme is delivered in partnership with Hackney Fixers. Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. This means your unloved clothes will have a second chance in a new home. There is a reusable nappy community that organises events and provides support. Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Damp can cause mould on walls, furniture and on clothes stored in cupboards. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. The dxw newsletter is a regular update on what we've been doing and thinking about. Sign in Sign in with Google. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. We can also advise you on setting up a school composting scheme. Please phone their new number 020 8510 7176 to book an appointment. Your school will let you know directly if affected. Join Loanhood for one-to-one guidance. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. Please contact your manager if you have issues signing in. . Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. Hackney Council (@hackneycouncil) / Twitter "@jaycey_ Hi. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. 6617101. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. Civica Payments Portal - Products & Services | 1 false false N Only council tenants can report a repair online. Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). You can also use the call back service you will receive a call without losing your place in the queue). By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. are moving! The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. For this I am truly sorry. We will attend an immediate repair within two hours. @hackneycouncil. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. Coffee and hot drinks are free if you bring your own mug. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. They need to be in a clean and reusable condition. Around half of. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . Calls Landing In November 2021 the Council put an additional 1 million into the repairs service to help tackle the pandemic repairs backlog. 36-38 The Calls To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. Requests for repairs to communal areas should also be made through the repairs contact centre. Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. Communal repairs are usually in areas that people share. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. It also allows them to book appointment slots for more simple repairs at a time that suits them. Feedback and complaints | Hackney Council Please contact your manager if you have issues signing in. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. 36-38 The Calls Once you give us your clothes we will categorise them and give you tokens in return. And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. Collect it in a water butt and you can have your own mini reservoir for watering your garden. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. Damp, mould and condensation | Hackney Council A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. Really enjoyed my time at ahacknwy Council, and it was sad to leave. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. To request a repair for a communal area, please call customer services 0208 356 3691. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. New way of reporting non-emergency housing repairs online launched If you have any issues with Repairs Hub, . Around 85,000 litres of rain falls on the average house roof every year. There are separate processes for: You can also write to us or telephone using the contact details below. The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. This scheme is delivered in partnership with Forest Recycling Project. I had to leave in order to fulfil my educational commitments. Great place to work. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. The proposals for each play area follow work to refurbish play areas at four other parks this year. When we started working with Hackney, the vast majority of repairs were reported by phone. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. The Council receives around 80,000 requests for repairs a year. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. Choose this option to start a new form -. @NHSHomerton. This work took four weeks. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. The project. Calls Landing The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. They can book appointments for simple repairs themselves at times that suit them. If you are not happy with that approach, we will action a stage 2. Weve teamed up with GetComposting to offer discounted home compost bins. But dont paint or wallpaper over this paint as that makes it ineffective. Anything you once valued or will be valued by someone else. Your repair responsibility depends on whether you are a tenant or leaseholder. Working at Hackney Council: 84 Hackney Council Reviews - Indeed We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. We still have a way to go but we are making good progress towards achieving our aim. Therefore, our complaints procedure cant deal with such matters. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February. Please contact the repairs department on 020 8356 3691 for required repairs" Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. However, this is all about making things as simple and easy for our residents as possible. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions.

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