Select the Pod that you would like to connect and click Connect New Pod. Not available in all areas. Make sure your Pods are at proper distance, not covered, and not on a switched outlet, you may need to simply move the Pod to another power outlet in the same room. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If you use Xfinity Voice, you wont be able to make phone calls either. Red light means that its disconnected from the Internet. Check your gateway settings to make sure you have the latest software version installed. The best way to get rid of most of the issues is to reset your Xfinity device but you must use this as the last resort. Go to Internet and select the option Manage My Pods. The Xfinity pods, not working issue has recently been the main problem with this configuration. It could also be due to faulty wiring, overloaded electrical circuits, or low power supply. There are a few different possibilities that could explain why your WiFi pod is not working, including: 1. Can I have a Comcast technician come and install Pods for me? To add your xFi Pod, customers simply need to download the Xfinity mobile app (for iOS and Android), click on the Account tab, select activate xFi Pods and follow the prompts. 1E. Price is for one-time purchase. Instantly enhance your homes WiFi coverage. 7. 3. Following these steps should allow you to successfully reconnect your Xfinity Pods. 1 Setup xFi Pods. Turning something off and them on again, tends to fix most issues when it comes to electrical devices. Place each Pod about halfway from the Gateway and the device you want to useusing this position such that the Pod is located midway between the Gateway and your device helps you enjoy optimal performance from your pods. Depending on the model of Xfinity gateway you are using, some common issues include a weak or unstable signal, outdated software, insufficient memory, interference with or proximity to other wireless networks, incorrect IP settings, or insufficient power supply. When you reset your Pods, all of your settings will be erased, and you will have to go through the activation process again. You should notice a significant improvement in both speed and stability. Save my name, email, and website in this browser for the next time I comment. That's it! Whats The Difference Between DVI-I and DVI-D? When the light or lights on the pods front start flashing, thats a signal that the reset process has been initiated. Depending on the type of modem you have, the green light on the front of the modem will either be steady or blinking. Open the Xfinity xFi app on your Android phone. Hold on with the patience and wait for a minute or two. To fix this, make sure to remove any furniture, books or other items that may be in front of or around your Xfinity Pods that are sending connection error messages. One youre there, make sure the Enable option is checked. So when I find my Xfinity pods not working, that often leaves me annoyed. Disconnect the xFi pod and re-plug it directly to the xFi Gateway using the Ethernet port on the bottom, or. 3. Toggle Bridge Mode On/Off Using a device connected to your home network, open a web browser and go to the Admin Tool at http://10.0.0.1. Once you remove your device, unplug it. Another common reason for the issue noted is the distance between the activating Android phone and the xFi pod. RESTORE FACTORY SETTINGS This option resets everything, including firewall settings, managed devices, parental controls, Wi-Fi credentials, etc. 5. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. 1M. If your gateway doesnt get powered back up again, youll get a message saying Xfinity cant find Gateway. Plug the Gateway pod back into power. You must first remove the Xfinity Pod from your Xfinity App before adding it back in order to factory reset the device. If its blinking, it means there is activity between the modem and the Xfinity network. Tap on the Account or profile icon at the top-left corner of the home page. 3. Your xFi could be disconnecting for several reasons. It should be halfway between your gateway and an area without coverage or obstructions. 2. If there are multiple ports, then each light may indicate different device connections. 4. 3 Each Pod should be placed at least 20 to 30 feet apart. AirPlay Not Working on Samsung TV: Fix Easily Now! Log back into the Xfinity app and select My Account. You can fix most problems with the Xfinity Pods by restarting the xFi Gateway. Click on Manage Internet, and then on Restart Modem. 2. RESET: This command will start the Manual Restart procedure. We will not leave you high and dry, you can try following things if your pods are online but you are unable to perform the related tasks . 1. You can also test the performance of your wifi network by running a speed test. When the lights become steady and stop flashing, the reset process is complete. You can use your Xfinity login information to access xfinity.com/myaccount as well. Distance from xFi Gateway for First xFi Pod. You can disconnect the device from your in-home Wi-fi network and then try reconnection to get a better connection. If this does not solve the issue, you may need to contact Xfinity for further assistance. Open the Xfinity official website and log in to your account using the sign-in credentials. Available for purchase only. If youre tired of your xFi Pods, you can take a look at the other options available on the market. 1 Go to Advanced Settings > Security > Inbound Traffic. 3. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I moved and my internet was disconnected before I was able to remove my wifi pods from my account. When spacing your pods, here is what you should keep in mind: To Factory Reset the Xfinity Pod, you have to remove the Pod from your Xfinity App and then add it back again. If the xFi pod is connected directly to the xFi Gateway, you may not be able to activate the pod and use it on your devices. Choose a power outlet source that has no light switch or is free from any physical disturbance. Ensure that you are following the recommended spacing guidelines. Additionally, it is possible that the problem is happening due to server overload or scheduled maintenance. Connect your Pod Now unplug the gateway by removing the source through power plug. The procedure will begin when you click Start Troubleshooting and last for about seven minutes. If the light is off, the cable is unplugged or the device is disconnected. Locate the reset button on the xFi pod. How to Deactivate LinkedIn Account Temporarily, Best SharePoint Practices for Document Management. Hold your phone six inches away from your first Pod to ensure that the Xfinity app can associate the Pods with your account and connect the first Pod to your Gateway. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 8. thank you. 1 0 XfinityRaul +16 more Official Employee Bad or malfunctioning Xfinity hotspot connection. Simply enter your Xfinity login information, go to Connection Problems, and choose Restart Gateway.. 2 Unplug the xFi gateway and then wait for 60 seconds. Resetting your router is the same. Like most electronic devices, restarting your xFi Gateway will clear any unfinished or lagging processes that might be causing network issues. Jamie has been an avid gamer since the release of the Amiga 500 back in the early 1990s. If the light keeps flickering and does not turn solid white even after a few minutes, then the problem is with your internet service and not the Xfinity home-mesh. Also Read: Xfinity Router Login: How to Login to a Comcast Xfinity Router. application/pdf Hold your phone closer to the xFi Pod and it will set up the device automatically. Depending on the specific router make and model, a blue light may also mean that there is an active connection or that the router is broadcasting a signal. The blinking lights may look different depending on your router and the type of internet connection that you have, but in most cases all the lights should be flickering at least occasionally. Using your Xfinity app, you will choose to 'remove a device' instead of 'add a device.' Then you need to be sure to select the correct device that you want to remove. Why is my Xfinity pods online but no internet? 1. Our most powerful xFi Pod yet. 6 The light on the pods should turn solid white after you connect them in, then they should breathe (that is, the light will gradually fade in and out), and finally, after the pods are online, the light should disappear. 2023 Robot Powered Home |, XFi Gateway Blinking Green: How To Troubleshoot, Xfinity Gateway Vs Own Modem: Everything You Need To Know, How to Install Nest Hello Without Chime or Existing Doorbell. Enter the default username and password: Username: admin Password: password (case sensitive) Select 2.4 and 5GHz WiFi. Blinking Blue light means that your xFi Gateway is trying to connect to another device. Note: This method is only applicable if you are using all pods of the multi-pod packs. . If your Pods are still not connecting, its best to call a technician to come take a look. Your Xfinity Pods could go offline due to improper posting. If you find that the light is blinking and wont go away, you may need to reboot your cable box. Once the xFi pod is back online, it will begin searching for the best cellular signal and should display the signal strength indicator. If you have to use an outlet with a switch, it is probably a good idea to cover that switch or put something that helps to identify it as the Xfinity Pod switch so that it does not get turned off by mistake and cause a headache for you when you have to fix your Pod again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Log in using the xFi Gateways credentials and not your Xfinity User ID and Password. Select the Pod you'd like to remove. It is very important to maintain proper space between your pods and router. I would like to factory reset them so my daughter can use them with her account. xFi Pods FAQs - Xfinity Support Switch off the xFi Gateway then pull the power line from the socket. The green light indicates that your modem is connected to the Xfinity network and is online. 2. It is a very common mistake that most of us end up making. The router that the pod is connected to might be experiencing a problem. Ive also talked about alternate ways to restart your xFi Gateway, what restarting it actually does, as well as what to do if your xFi Pods are the real culprit. Also Read: Fix Error TVAPP-00100 on Xfinity Stream. endobj It wipes out the memory and starts the device on a clean slate. Getting Started With Xfinity xFi - Xfinity Support Another method to fix the Xfinity pods not working issue is to restart the Xfinity modem using your Windows PC. Factory Reset. 3 You can now proceed with setting up your Xfinity Pod once more. Keep these tips in mind when positioning your xFi Pods to receive the best possible WiFi coverage in your home. In the case of multiple xFi Pods, all xFi Pods have to be placed in such a manner that they are evenly spaced from each other and the Gateway. You can fix the xFi Gateway going offline by restarting the Gateway. You can consider connecting the device through Ethernet to a pod or if you have a gateway then connect to it. Tap on the Xfinity Device tab in the Add a Device section. xeA0sd5BPmDu]T&! If you see a green light towards the devices front, it means that your pods are working. If you're disabling bridge mode, this device must be connected to your gateway with an Ethernet cable. I have the same issue and need help as well. Make sure you are adhering to the advised spacing recommendations. Open the application and click on network at the bottom. Youll be briefly cut off from the network. Do not connect your Pods directly to your compatible xFi Gateway using the Ethernet port on the bottom of the Pod. Another approach to fix this issue is to connect the xFi Pod to another outlet power source. Once you remove your device, unplug it. Samsung TV Volume Not Working or Stuck [Solved]. How to Install and Activate an xFi Pod with the Xfinity App 1 To minimise wireless interference, your Xfinity Pods should be placed in the open rather than behind objects like tables or furniture. Make sure you dont open any ports or devices until youve configured everything first (including network settings). Disconnect the xFi pod from the wall outlet and check for any visible signs of physical damage. To reboot your Gateway, here is what you need to do: Improper posting of your Xfinity Pods can cause it to go offline. This roughly about one room apart. 520 S Casino Center Blvd, Las Vegas,NV89101, Possible Reasons and Fixes for Xfinity Pods Going Offline. 3. 7. 2 Select the Remove Pod option after tapping on the Pod that you want to reset.Unplug the Pod from the outlet after removing it. Restarting your xFi Gateway would: 2. Select View WiFi equipment. Tap on the Pod you would like to remove from the list. I like that Xfinity internet is compatible with routers like Netgear Nighthawk and Eero and Google Nest Wi-Fi as well. Wait until the light starts flashing on the gateway. 3. Fix Xfinity Pods Not Working - TechCult Incorrect IP settings or insufficient power supply could also explain why your Xfinity gateway is frequently going offline. 6. XFi Gateway Offline (SOLVED) - How To Fix In Second