Those will be paid out by the end of May. Seller should not have contacted you that is against Stubhub policy. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Get useful tips, expert advice and cute animals in your inbox every week. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. The April 25th show was canceled due to COVID-19. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub, in its sole discretion, will determine when an event has been cancelled. NewsletterDollar ScholarStill learning the basics of personal finance? StubHub to refund canceled events after pandemic complaints 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Would love to hear if anyone has had success getting a refund from Stubhub. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). The company blamed the difficulty of recouping from sellers during the pandemic. StubHub's FanProtect Guarantee : StubHub Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Buy sports, concert and theater tickets on StubHub! Email is another option for requesting a refund. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. Go with that one and theyll connect you with a representative. Original review: April 16, 2023. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Cookie Notice The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Gilliam agreed in Mondays ruling. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. StubHub wont refund me for tickets I never received? NYU Local editor in chief, aspiring dolphin trainer. You can resell your ticket using either an app or a PC. StubHub said they'd refund canceled tickets, but now they're taking But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Stubhub Return Policy and Refund Guide From that StubHub wallet page you can request a refund instead of keeping the credit. Let us teach you the major money lessons you NEED to know. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. StubHub only delivers earnings to sellers after the show has taken place. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. Of course! StubHub will contact you as soon as possible. But the circuit court has tightened the definition of a public injunction. StubHub changes its refund policy during COVID-19 pandemic - WKBW That is a great question. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. Give them any information they may need. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Offers may be subject to change without notice. StubHub's return policy is called the "FanProtect Guarantee". How to Get a Refund from StubHub - Christian Small AG Racine Announces Settlement With StubHub Over Cancelled Tickets Tickets were either never delivered or arrived late. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. You can send a private message to us here @TeamStubHub. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Needless to say, this concert never happened. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Describe your scenario and include any supporting evidence. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. and would like to return it? StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Buy sports, concert and theater tickets on StubHub! The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. Many companies featured on Money advertise with us. How to Contact StubHub: Customer Service for Buyers and Sellers - WikiHow A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. StubHub wont refund me for tickets I never received? : r/stubhub - Reddit Re: Refund? Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. A Personal Loan can help you mitigate losses and get back on track. All Rights Reserved. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Depending on where you live and how you got the tickets, you may be due a cash refund. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Their customer service number is 8667882482. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). The Hollywood Reporter is a part of Penske Media Corporation. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights / Privacy Policy. Your email address will not be published. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . OK, I think this show has been rescheduled to September 7, 2022. Who should shoulder those cancellation costs? As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC StubHub offers refunds for pre-policy change cancellations Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. 100 % Guarantee my ass. For more information, please see our No big deal, I know they use 3rd parties sometimes. Thanks. See here for a complete list of exchanges and delays. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. Thats everything that we can tell you about StubHubs returns and refunds policy! 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. follow the steps below. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. The . The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. According to StubHub, it was intended to reduce risk for buyers whose events were likely . Have you made a mistake by purchasing an excessive number of tickets? In any case where a seller fails to provide valid tickets, we hold them 100% liable.. Receive a full refund of your purchase 2. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Listings are removed without . The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. What To Do If Your StubHub Ticket Turns Out To Be Fake I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. For more information, read. At the same time, buyers expect immediate refunds. Use of this website signifies your agreement to our. All Rights Reserved. No big deal, I know they use 3rd parties sometimes. Yes, StubHub is both reliable and offers a refund policy. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. StubHub refund ruling highlights Calif. precedent companies despise Email sent from StubHub. StubHub counsel William Donovan and Daniel Campbell of McDermott did not respond to my query on Gilliams ruling. Is that true? Solved: Refund? - StubHub Community Yes Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. However, StubHub offers a refund. StubHub changed its refund policy about a month ago. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. What happens when an event is canceled? : StubHub Our Standards: The Thomson Reuters Trust Principles.

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